bad experience.long wait for oil change even though I arrived first at 7am waited two hours there . Then they sent me home with an empty power steering fluid even though I asked if my levels would be checked . They did not even recommend I get a power steering fluid service .
You guys keep asking me to give you reviews and I don't know why this is like the 4th or fifth time I'm in there the first time was with a transmission on a brand new 2024 Wagoneer now I'm in there no I have to go get an oil change now I'm in there for some electric couldn't even get into my car so what kind of b******* is this Russell Westbrook you're full of s*** you need to take this m************ car back you need to shut that God xxxx place down I'm already getting y'all and if my car have to go back there one more time y'all going to really be sued bad
I left a review earlier today about my experience with the used Jeep dealer, not the main Jeep dealership in Van Nuys
Clerk could have been more approachable and friendly. Otherwise service was good and uber service was provided which I had to ask for because it was not offered. Tire pressure was not checked which I requested.
Excellent service. Benny is a true professional. Very happy with the diagnostics by the service department.
Smooth, professional, transparent and great overall! Will definitely be coming back for our next car.
Perfect and accommodating in every way. They’re kind, thorough pros, through and through! The best in the SFV.
Bunch of scammers and thief’s, they took almost 3 months to pay me off on my trade-in dodged multiple calls. Text messages lied to me in person telling me they’ll have a check ready for me multiple times also I need to mention the vehicle I traded in had parts stripped off of it and swapped with another identical vehicle that an employee owned, they proceeded to sell my car which they hadn’t paid me for yet with swapped parts that aren’t even part of the spec. Anyone can look up that car and see that it’s missing specific dealer options. Theres only one manager in this dealer I can say is honest his names Erick I appreciate his help. everyone els can eat xxxx.
I wouldn't recommend this dodge dealership, they lie about there sale adds and charge you way more and definitely don't bring your car in for services it will be there for weeks and they offer no rentals, bad place.
This is the worst service provider in the industry. The level of arrogance at this place is shocking! I will NEVER work with these a...holes again. They are never helpful and rip you off at every step of the process from buying the car to servicing it.
You guys keep asking me to give you reviews and I don't know why this is like the 4th or fifth time I'm in there the first time was with a transmission on a brand new 2024 Wagoneer now I'm in there no I have to go get an oil change now I'm in there for some electric couldn't even get into my car so what kind of b******* is this Russell Westbrook you're full of s*** you need to take this m************ car back you need to shut that God xxxx place down I'm already getting y'all and if my car have to go back there one more time y'all going to really be sued bad
Perfect and accommodating in every way. They’re kind, thorough pros, through and through! The best in the SFV.
Bunch of scammers and thief’s, they took almost 3 months to pay me off on my trade-in dodged multiple calls. Text messages lied to me in person telling me they’ll have a check ready for me multiple times also I need to mention the vehicle I traded in had parts stripped off of it and swapped with another identical vehicle that an employee owned, they proceeded to sell my car which they hadn’t paid me for yet with swapped parts that aren’t even part of the spec. Anyone can look up that car and see that it’s missing specific dealer options. Theres only one manager in this dealer I can say is honest his names Erick I appreciate his help. everyone els can eat xxxx.
This was an absolute scam. I was taken advantage of at the Van Nuys location. I went in for a tune-up on Monday, September 16th where Hector told me that I’d need to rent a car before my car was even looked at. That was the first red flag. I thought I’d be getting an oil change and maybe new tires. What happened next was that I couldn’t get in touch with anyone for 4 days while I was also renting a car…Finally on Friday, September 20th, I was told that I needed a brake job. I then received a text from Hector asking me where my wheel locks were, which seemed suspicious. I thought during these last 4 days they would have already given me an oil change, checked my car, looked at the tires, and done the work. Instead, I finally have Hector reach out to say what needed to be done 4 days later. Obviously they hadn’t given my car a diagnostics check until that Friday morning, meaning they held it for 4 whole days of which I was paying for a rental. To my shock, when I received my car, the tires were not looked at (which I do need new tires), I didn’t get an oil change, and the price was outrageous. I was charged over $2,100 with $900 of that being labor alone, just for a brake job. I will never be returning.
This was one of the worst experiences I’ve ever had. My car sat in their lot for 4 months with no updates. I had to be the one calling every week for updates and never got a straight answer. After 4 months I got my car back and they only fixed one of the two issues that I brought it in for, and there was a giant dent in the drivers door and my windshield was cracked. Never been so disappointed in a customer experience. Will never go back to this location.
You guys keep asking me to give you reviews and I don't know why this is like the 4th or fifth time I'm in there the first time was with a transmission on a brand new 2024 Wagoneer now I'm in there no I have to go get an oil change now I'm in there for some electric couldn't even get into my car so what kind of b******* is this Russell Westbrook you're full of s*** you need to take this m************ car back you need to shut that God xxxx place down I'm already getting y'all and if my car have to go back there one more time y'all going to really be sued bad
Bunch of scammers and thief’s, they took almost 3 months to pay me off on my trade-in dodged multiple calls. Text messages lied to me in person telling me they’ll have a check ready for me multiple times also I need to mention the vehicle I traded in had parts stripped off of it and swapped with another identical vehicle that an employee owned, they proceeded to sell my car which they hadn’t paid me for yet with swapped parts that aren’t even part of the spec. Anyone can look up that car and see that it’s missing specific dealer options. Theres only one manager in this dealer I can say is honest his names Erick I appreciate his help. everyone els can eat xxxx.
I literally bought my 2023 audi e-tron from this unprofessional company and they sold me a vehicle with a plug in the tire, inspection light on, 3 recalls on the vehicle and my brake malfunction on the freeway. I give these people scam of the year. No one calls me back. They constantly send me to voicemail. I have yet to speak with a professional that does their job. Jonathan Schwartz the General Manager is never ever there. He has these delinquents running the show without him. Very unprofessional. BEWARE. DONT BUY NOTHING FROM THEM!!! NOTHING!!! THEY ALMOST KILLED ME AND NOT RETURNING NONE OF MY CALLS
RW VNCDJR is the worst dealer in America! I sued and won a settlement of $159,000 from CDJR, after they sold me a dangerous Lemon and made no effort to repair it despite repeated visits. I was sent by CDJR Corp. to the CDRJ Simi Valley dealership to finally get a real evaluation of the problems & defects. The Simi Valley CDJR techs took the vehicle for a real-world test drive and realized the vehicle was unsafe. Despit this CDJR Corp. still refused to return my funds and take the vehicle back. Two and a half years later, they settled and took back the vehicle and paid a settlement that was over 3 times what I origianlly paid RW VN CDJR. Don't buy from Russel Westbrook's VN CDJR! Go buy an Electric car from Honda, Lucid or Polestar instead.
Quick service and service manager went above and beyond to help me understand the work needed to get done on my vehicle. Very satisfied
Worst service I have ever experienced at a car dealership. We called ahead to see a specific car that was on the website. It was in service and never shown to us. We should have walked away at that point. We came back the next day to see a 2025 which they were happy to sell us. The brought it from their storage lot, dirty. I still didn’t say anything or walk away. I will never purchase from this dealer and will never recommend it to anyone. Terrible service
Perfect and accommodating in every way. They’re kind, thorough pros, through and through! The best in the SFV.
Amazing work by Payman and the entire service team. Highly recommend. Will definitely come back again for service.
Bunch of scammers and thief’s, they took almost 3 months to pay me off on my trade-in dodged multiple calls. Text messages lied to me in person telling me they’ll have a check ready for me multiple times also I need to mention the vehicle I traded in had parts stripped off of it and swapped with another identical vehicle that an employee owned, they proceeded to sell my car which they hadn’t paid me for yet with swapped parts that aren’t even part of the spec. Anyone can look up that car and see that it’s missing specific dealer options. Theres only one manager in this dealer I can say is honest his names Erick I appreciate his help. everyone els can eat xxxx.
I wouldn't recommend this dodge dealership, they lie about there sale adds and charge you way more and definitely don't bring your car in for services it will be there for weeks and they offer no rentals, bad place.
You guys keep asking me to give you reviews and I don't know why this is like the 4th or fifth time I'm in there the first time was with a transmission on a brand new 2024 Wagoneer now I'm in there no I have to go get an oil change now I'm in there for some electric couldn't even get into my car so what kind of b******* is this Russell Westbrook you're full of s*** you need to take this m************ car back you need to shut that God xxxx place down I'm already getting y'all and if my car have to go back there one more time y'all going to really be sued bad
Bunch of scammers and thief’s, they took almost 3 months to pay me off on my trade-in dodged multiple calls. Text messages lied to me in person telling me they’ll have a check ready for me multiple times also I need to mention the vehicle I traded in had parts stripped off of it and swapped with another identical vehicle that an employee owned, they proceeded to sell my car which they hadn’t paid me for yet with swapped parts that aren’t even part of the spec. Anyone can look up that car and see that it’s missing specific dealer options. Theres only one manager in this dealer I can say is honest his names Erick I appreciate his help. everyone els can eat xxxx.
I literally bought my 2023 audi e-tron from this unprofessional company and they sold me a vehicle with a plug in the tire, inspection light on, 3 recalls on the vehicle and my brake malfunction on the freeway. I give these people scam of the year. No one calls me back. They constantly send me to voicemail. I have yet to speak with a professional that does their job. Jonathan Schwartz the General Manager is never ever there. He has these delinquents running the show without him. Very unprofessional. BEWARE. DONT BUY NOTHING FROM THEM!!! NOTHING!!! THEY ALMOST KILLED ME AND NOT RETURNING NONE OF MY CALLS
RW VNCDJR is the worst dealer in America! I sued and won a settlement of $159,000 from CDJR, after they sold me a dangerous Lemon and made no effort to repair it despite repeated visits. I was sent by CDJR Corp. to the CDRJ Simi Valley dealership to finally get a real evaluation of the problems & defects. The Simi Valley CDJR techs took the vehicle for a real-world test drive and realized the vehicle was unsafe. Despit this CDJR Corp. still refused to return my funds and take the vehicle back. Two and a half years later, they settled and took back the vehicle and paid a settlement that was over 3 times what I origianlly paid RW VN CDJR. Don't buy from Russel Westbrook's VN CDJR! Go buy an Electric car from Honda, Lucid or Polestar instead.
Scared to come out his office and talk to me (customer) about a vehicle I purchased and has had millions of problems from the beggining
You guys keep asking me to give you reviews and I don't know why this is like the 4th or fifth time I'm in there the first time was with a transmission on a brand new 2024 Wagoneer now I'm in there no I have to go get an oil change now I'm in there for some electric couldn't even get into my car so what kind of b******* is this Russell Westbrook you're full of s*** you need to take this m************ car back you need to shut that God xxxx place down I'm already getting y'all and if my car have to go back there one more time y'all going to really be sued bad
Bunch of scammers and thief’s, they took almost 3 months to pay me off on my trade-in dodged multiple calls. Text messages lied to me in person telling me they’ll have a check ready for me multiple times also I need to mention the vehicle I traded in had parts stripped off of it and swapped with another identical vehicle that an employee owned, they proceeded to sell my car which they hadn’t paid me for yet with swapped parts that aren’t even part of the spec. Anyone can look up that car and see that it’s missing specific dealer options. Theres only one manager in this dealer I can say is honest his names Erick I appreciate his help. everyone els can eat xxxx.
I literally bought my 2023 audi e-tron from this unprofessional company and they sold me a vehicle with a plug in the tire, inspection light on, 3 recalls on the vehicle and my brake malfunction on the freeway. I give these people scam of the year. No one calls me back. They constantly send me to voicemail. I have yet to speak with a professional that does their job. Jonathan Schwartz the General Manager is never ever there. He has these delinquents running the show without him. Very unprofessional. BEWARE. DONT BUY NOTHING FROM THEM!!! NOTHING!!! THEY ALMOST KILLED ME AND NOT RETURNING NONE OF MY CALLS
RW VNCDJR is the worst dealer in America! I sued and won a settlement of $159,000 from CDJR, after they sold me a dangerous Lemon and made no effort to repair it despite repeated visits. I was sent by CDJR Corp. to the CDRJ Simi Valley dealership to finally get a real evaluation of the problems & defects. The Simi Valley CDJR techs took the vehicle for a real-world test drive and realized the vehicle was unsafe. Despit this CDJR Corp. still refused to return my funds and take the vehicle back. Two and a half years later, they settled and took back the vehicle and paid a settlement that was over 3 times what I origianlly paid RW VN CDJR. Don't buy from Russel Westbrook's VN CDJR! Go buy an Electric car from Honda, Lucid or Polestar instead.
Had an amazing experience buying my promaster with the Commercial Manager, Mena Mansour. I wanted a very particular Promaster with all the options. Was not easy to find but Mena made it happen. Took 3 days to locate and Mena stayed on top of it better than I could have expected. After all the hard work he gave me an amazing deal. This is your guy for any Ram commercial truck or van.
You guys keep asking me to give you reviews and I don't know why this is like the 4th or fifth time I'm in there the first time was with a transmission on a brand new 2024 Wagoneer now I'm in there no I have to go get an oil change now I'm in there for some electric couldn't even get into my car so what kind of b******* is this Russell Westbrook you're full of s*** you need to take this m************ car back you need to shut that God xxxx place down I'm already getting y'all and if my car have to go back there one more time y'all going to really be sued bad
Worst service I have ever experienced at a car dealership. We called ahead to see a specific car that was on the website. It was in service and never shown to us. We should have walked away at that point. We came back the next day to see a 2025 which they were happy to sell us. The brought it from their storage lot, dirty. I still didn’t say anything or walk away. I will never purchase from this dealer and will never recommend it to anyone. Terrible service
Bunch of scammers and thief’s, they took almost 3 months to pay me off on my trade-in dodged multiple calls. Text messages lied to me in person telling me they’ll have a check ready for me multiple times also I need to mention the vehicle I traded in had parts stripped off of it and swapped with another identical vehicle that an employee owned, they proceeded to sell my car which they hadn’t paid me for yet with swapped parts that aren’t even part of the spec. Anyone can look up that car and see that it’s missing specific dealer options. Theres only one manager in this dealer I can say is honest his names Erick I appreciate his help. everyone els can eat xxxx.
I literally bought my 2023 audi e-tron from this unprofessional company and they sold me a vehicle with a plug in the tire, inspection light on, 3 recalls on the vehicle and my brake malfunction on the freeway. I give these people scam of the year. No one calls me back. They constantly send me to voicemail. I have yet to speak with a professional that does their job. Jonathan Schwartz the General Manager is never ever there. He has these delinquents running the show without him. Very unprofessional. BEWARE. DONT BUY NOTHING FROM THEM!!! NOTHING!!! THEY ALMOST KILLED ME AND NOT RETURNING NONE OF MY CALLS
This was an absolute scam. I was taken advantage of at the Van Nuys location. I went in for a tune-up on Monday, September 16th where Hector told me that I’d need to rent a car before my car was even looked at. That was the first red flag. I thought I’d be getting an oil change and maybe new tires. What happened next was that I couldn’t get in touch with anyone for 4 days while I was also renting a car…Finally on Friday, September 20th, I was told that I needed a brake job. I then received a text from Hector asking me where my wheel locks were, which seemed suspicious. I thought during these last 4 days they would have already given me an oil change, checked my car, looked at the tires, and done the work. Instead, I finally have Hector reach out to say what needed to be done 4 days later. Obviously they hadn’t given my car a diagnostics check until that Friday morning, meaning they held it for 4 whole days of which I was paying for a rental. To my shock, when I received my car, the tires were not looked at (which I do need new tires), I didn’t get an oil change, and the price was outrageous. I was charged over $2,100 with $900 of that being labor alone, just for a brake job. I will never be returning.
You guys keep asking me to give you reviews and I don't know why this is like the 4th or fifth time I'm in there the first time was with a transmission on a brand new 2024 Wagoneer now I'm in there no I have to go get an oil change now I'm in there for some electric couldn't even get into my car so what kind of b******* is this Russell Westbrook you're full of s*** you need to take this m************ car back you need to shut that God xxxx place down I'm already getting y'all and if my car have to go back there one more time y'all going to really be sued bad
When I walked in to this dealership, it was very clean and the staff was friendly.
Amazing service tremendous people very polite and they know what they’re doing they serviced my car on time with no problem truly amazing
Thai dealership is very unprofessional and lack communication needs training on communication will not recommend
Hector was so helpful and communicated repair status on my truck and was completed when promised .
Perfect and accommodating in every way. They’re kind, thorough pros, through and through! The best in the SFV.
The Service was very good pleasant and fast Thank you I had good experience from the staff
I wouldn't recommend this dodge dealership, they lie about there sale adds and charge you way more and definitely don't bring your car in for services it will be there for weeks and they offer no rentals, bad place.
Love this dealership. Many good experiences with sales, parts, and Mr. Benny in the service department is my go to for all my Ram trucks.
I literally bought my 2023 audi e-tron from this unprofessional company and they sold me a vehicle with a plug in the tire, inspection light on, 3 recalls on the vehicle and my brake malfunction on the freeway. I give these people scam of the year. No one calls me back. They constantly send me to voicemail. I have yet to speak with a professional that does their job. Jonathan Schwartz the General Manager is never ever there. He has these delinquents running the show without him. Very unprofessional. BEWARE. DONT BUY NOTHING FROM THEM!!! NOTHING!!! THEY ALMOST KILLED ME AND NOT RETURNING NONE OF MY CALLS
You guys keep asking me to give you reviews and I don't know why this is like the 4th or fifth time I'm in there the first time was with a transmission on a brand new 2024 Wagoneer now I'm in there no I have to go get an oil change now I'm in there for some electric couldn't even get into my car so what kind of b******* is this Russell Westbrook you're full of s*** you need to take this m************ car back you need to shut that God xxxx place down I'm already getting y'all and if my car have to go back there one more time y'all going to really be sued bad
Tricked us into a so called “free”warrantee. Wasted a day haggeling and then this. Complained and they said they took it off, that way a lie. Horrible place to but a car.
Amazing service tremendous people very polite and they know what they’re doing they serviced my car on time with no problem truly amazing
BAD & FRUSTRATING - It's exceptionally inconvenient to have to wait a month or more to get an appointment to get your vehicle looked at. Then, it took them almost an additional week to take 1 hour to diagnose the problem. (Also, them charging $300/hr. for service, is exceptionally high, & not affordable for almost anyone.) It's also frustrating to have paid $3,500 for a lifetime extended engine warranty from the person that sold me the vehicle, & then to be told when I do need service, that NONE of the engine parts that are causing the "check engine" light to illuminate, are covered under that warranty! The dealership repair center said, "we plug the part number into the computer, & if it says tge parts are not covered, sorry, there's nothing we can do." The shocking part I truly didn't expect after being disappointed in no warranty coverage, was to be told I was now being charged $300 to pick up my broken vehicle. (Meaning that even diagnosing the warranty problem was costing me their gluttonous $300/hr.) Imagine being told by a salesperson selling you a very expensive lifetime extended warranty that all mechanical issues would be covered... then you buy that warranty on good faith... the vehicle check engine light comes in & they hold your vehicle for a week before letting you know that not only AREN'T they going to fix your vehicle, but are now charging you $300 to get the broken vehicle back!? It's really kind of gross & feels really predatory. The service manager gave me the Mopar lifetime warranty phone number to ask them to approve the repairs, but that was friutless. The out-of-country call center said they couldn't help...in fact, they said the same thing the dealership said which was, "we plug the part number into the system & it tells us if the part is covered or not." Just be careful . When it costs you $300 to have an auto shop diagnose a simple check engine light, you know they don't care about your future business or referrals. I did end up paying over $1,100 to get the repair done because it made more sense to me than paying $300 to get my vehicle back broken. (Special note: If you don't have cash, & need to put the proxy repair on a credit card, they now have a new 3% processing fee to run your credit card!) Such bad, predatory business practices they've got. Maybe use Google or Yelp reviews & find an auto shop with good reviews, that doesn't gouge it's clients? 🤷♂️
Thai dealership is very unprofessional and lack communication needs training on communication will not recommend
You guys keep asking me to give you reviews and I don't know why this is like the 4th or fifth time I'm in there the first time was with a transmission on a brand new 2024 Wagoneer now I'm in there no I have to go get an oil change now I'm in there for some electric couldn't even get into my car so what kind of b******* is this Russell Westbrook you're full of s*** you need to take this m************ car back you need to shut that God xxxx place down I'm already getting y'all and if my car have to go back there one more time y'all going to really be sued bad
Bunch of scammers and thief’s, they took almost 3 months to pay me off on my trade-in dodged multiple calls. Text messages lied to me in person telling me they’ll have a check ready for me multiple times also I need to mention the vehicle I traded in had parts stripped off of it and swapped with another identical vehicle that an employee owned, they proceeded to sell my car which they hadn’t paid me for yet with swapped parts that aren’t even part of the spec. Anyone can look up that car and see that it’s missing specific dealer options. Theres only one manager in this dealer I can say is honest his names Erick I appreciate his help. everyone els can eat xxxx.
I literally bought my 2023 audi e-tron from this unprofessional company and they sold me a vehicle with a plug in the tire, inspection light on, 3 recalls on the vehicle and my brake malfunction on the freeway. I give these people scam of the year. No one calls me back. They constantly send me to voicemail. I have yet to speak with a professional that does their job. Jonathan Schwartz the General Manager is never ever there. He has these delinquents running the show without him. Very unprofessional. BEWARE. DONT BUY NOTHING FROM THEM!!! NOTHING!!! THEY ALMOST KILLED ME AND NOT RETURNING NONE OF MY CALLS
RW VNCDJR is the worst dealer in America! I sued and won a settlement of $159,000 from CDJR, after they sold me a dangerous Lemon and made no effort to repair it despite repeated visits. I was sent by CDJR Corp. to the CDRJ Simi Valley dealership to finally get a real evaluation of the problems & defects. The Simi Valley CDJR techs took the vehicle for a real-world test drive and realized the vehicle was unsafe. Despit this CDJR Corp. still refused to return my funds and take the vehicle back. Two and a half years later, they settled and took back the vehicle and paid a settlement that was over 3 times what I origianlly paid RW VN CDJR. Don't buy from Russel Westbrook's VN CDJR! Go buy an Electric car from Honda, Lucid or Polestar instead.
Quick service and service manager went above and beyond to help me understand the work needed to get done on my vehicle. Very satisfied