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Service
Mike Asatryan
Director Of Fixed Operations
Administration
Russell Westbrook Team
Administrator
Sales
Joshua Alvarado
Team Lead
Rene Robles
Sales Consultant
Parts
Armenak Galstyan
Parts Manager
Juan Del Rio
Parts Counter Specialist
Finance
Rayan Saab
Finance Manager
Management
Badie Audish
Sales Manager
Walid Benterki
Sales Manager
Jonathan Schwartz
General Manager
Mike Asatryan
Director Of Fixed Operations
Dec 01, 2023
Payman is an amazing at what he does!
Payman is an amazing at what he does! Him and the service team were quick and provided excellent service!
Nov 24, 2023
Request two times to check noise on break pedal, but it
Request two times to check noise on break pedal, but it was not done due to time.
Nov 15, 2023
Very expensive it’s not worth it go somewhere else do not
Very expensive it’s not worth it go somewhere else do not waste your money over here extremely expensive
Nov 12, 2023
Really nice dealership.
Really nice dealership. Treats me really respectfully. As a female I like that they take the time to explain things
Nov 05, 2023
Helpful and honest information and service provided to
Helpful and honest information and service provided to fix my car with it’s recent problem
Russell Westbrook Team
Administrator
Oct 27, 2023
Told them what I wanted and how much I wanted to pay and
Told them what I wanted and how much I wanted to pay and they made it happen. No headaches, no stress at all. This by far is the #1 jeep dealer around. If I could give more stars I would⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Oct 05, 2023
I purchased a used 2022 Lexus GX460 from Van Nuys
I purchased a used 2022 Lexus GX460 from Van Nuys Chrysler Dodge Jeep Ram on September 13, 2022. The vehicle has a deep scratch in the rear passenger door that goes all the way down to bare metal. Being that I was purchasing a used car, I overlooked other minor scratches but insisted that that deeper scratch be added to the due bill because it could cause rust. The sales manager, Badie Audish, agreed to pay to get this damage fixed. Since I do not live in the LA area, Badie assured me that I could have the work done near my home. He agreed to cut me a check for an amount equaling the average of the 3 repair quotes, which came out to be $1,528.74. However, when I provided proof of the quotes and requested that a check be distributed, they only agreed to payout the lowest quote amount, but only after I had the work done. After further discussion, they then offered to reimburse me the full amount, but again, only after the work had been done. I do not trust that they will reimburse me for the repair costs as they have given me the runaround for almost a month now. I've called, emailed and sent text messages to my sales person, Harry Merdinian to address this matter with no response. I spent $20,000 on a down payment with this dealership and they are refusing cover costs that were agreed upon in the contract. I will continue to pursue this matter until I receive the compensation I am owed.
Aug 20, 2023
This dealership is awful and the customer service is
This dealership is awful and the customer service is nonexistent the workers are incompetent with how they work I will never get another jeep vehicle again
Aug 14, 2023
I would like to said that was a good service Good
I would like to said that was a good service Good attitude Thanks for help us with the choices
Aug 03, 2023
Illegally refused service to a vehicle they sold me
Illegally refused service to a vehicle they sold me breaking a multitude of California, Federal and Florida Laws. My experience with Van Nuys CDJR, formerly known as Russell Westbrook CDJR, has been nothing short of a nightmare. The ordeal began when the dealership sold the same Jeep to another customer after I had already made a deposit and signed a contract for it. This initial breach of trust set the tone for a series of unfortunate events that have left me deeply dissatisfied and frustrated. The dealership's lack of communication has been a persistent issue. Despite multiple attempts to address the problems with my vehicle, the dealership has consistently failed to respond adequately. They have ignored my requests for service, denied me access to a loaner vehicle included in my service and extended warranty contract, and have generally shown a complete disregard for customer service. The dealership's staff, particularly their salespeople, have demonstrated a lack of knowledge and professionalism. They sold me a 100,000-mile warranty, only for me to find out from Jeep Wave that the warranty was only applied to the previous owner. They also pressured me into purchasing Dealer Add Ons beyond the MSRP, including a Paint Protectant that had already been applied to the vehicle. Moreover, the dealership may have violated several consumer protection laws in California and Florida, as well as federal laws. These potential violations include forcing me to purchase Dealer Add Ons, failing to provide a loaner vehicle as per my top-tier coverage plan, and selling a vehicle to another customer after I had already signed a contract for it. When I attempted to voice my concerns and share my experience on social media, the dealership's team deleted my comments in an attempt to cover up their shortcomings. This blatant disregard for transparency and accountability is deeply concerning. Finally, when the dealership decided they no longer wanted to deal with me, they cut off all communication and forwarded me to their attorney. This move was not only unprofessional but also indicative of their unwillingness to take responsibility for their actions. The final words from the GM as instructed to the Manager to me was that they would refuse to service my vehicle, breaching the Song-Beverly Act, BUT they were willing to simply sell me another vehicle. Read that again, they refused to service the vehicle they sold me including 2 federally required recalls, but instead said they would sell me a whole new vehicle. There is no further possible definition of a sleezy car dealership. This may explain the reason why Russell Westbrook chose to take his name off of their business which is why they are called Van Nuys CDJR now. The experience with Van Nuys CDJR, formerly Russell Westbrook CDJR, was fraught with unprofessionalism, lack of communication, potential legal violations, and a disregard for customer service. The dealership's actions resulted in a prolonged ordeal over a vehicle that was eventually declared a Lemon by the manufacturer themselves. The dealership's lack of response to my concerns, their failure to honor the purchase agreement and the extended warranty, and their potential violation of several laws demonstrate a lack of business ethics and respect for their customers. This experience serves as a warning to potential buyers about the possible issues they may face when dealing with this dealership. I strongly advise potential buyers to exercise caution when considering a purchase from this dealership. If you have a full time staff deleting social media comments by the hour, you most likely have something to hide.
Joshua Alvarado
Team Lead
Nov 06, 2023
I went to this dealership to see what my options were on
I went to this dealership to see what my options were on trading in my car and possible getting a new one. After looking at all their stock nothing was really popping out to me. I finally saw something that might have been an option we went back to the sales office where they had me fill out the credit application. I told me Salesman SEVERAL times I DIDN'T want to run my credit until I knew what they were going to give me for my car and we agreed on a deal I was comfortable with. I then told the salesman I didn’t really want to make any deals on the car they had on the lot cause it didn't have the options on it that i was looking for. We then discussed maybe looking at their sister company to see if i liked anything there and they would bring it in to make a deal. The salesman then told me give me about 5 mins and ill get you a list of what we have for you to look at. While waiting for him to return I received an alert on my phone from. Experian saying they ran my credit without ever having a deal made or even a car picked out. I confronted the salesman yelling at him asking him why they ran my credit when i told him Several times not to till we had a deal on the table. The manager heard me yelling and came over to see if he could help. I explained to him what happened and his reply was "we will make sure it doesn't happen again" i asked what do you mean it already happened the damage is done. He then said we won’t run it again till we make a deal you are comfortable with... needle’s to say all I left with that night was a hard inquiry on my credit and a bad experience. I’d say stay away from that shady dealership
Oct 29, 2023
This is my second purchase at this dealership.
This is my second purchase at this dealership. Rashan, Selena, Josh, Moe and Hassan were all great to deal with. All of the employees there were very courteous and while I was waiting at least five of them came up to make sure I had been helped Rashan and Selena both reached out to me multiple times by phone and text to try and make the best deal possible for me. Josh did a great job, communicating with me through the whole process and kept his word with everything that was promised. I would definitely recommend purchasing from them.
Oct 27, 2023
Told them what I wanted and how much I wanted to pay and
Told them what I wanted and how much I wanted to pay and they made it happen. No headaches, no stress at all. This by far is the #1 jeep dealer around. If I could give more stars I would⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Oct 03, 2023
Pushy staff who falsely advertise.
Pushy staff who falsely advertise. When you finally buy a used car they only give you one key. saying ‘that’s what happens when you buy a used car’. i very much doubt they would have said that to a man and given i had no former experience with buying a used car, i fell for it. I have tried to get another key many times and they just ignore me. please avoid this place, they are crooked and mean spirited.
Aug 24, 2023
Bought a used 2021 jeep gladiator.
Bought a used 2021 jeep gladiator. needed service before i could even take delivery. after 3 weeks i was going to return loan since i had not taken delivery yet. Josh told me he would pay first payment to keep deal. two weeks later finaly took delivery. sent first payment recept to josh july 7th and he said he would cut check. contiune to august and still not recieved. last two weeks text messages are going unawnersed. do not belive what this sale men tells you. will now have to contact higher ups.
Rene Robles
Sales Consultant
Nov 06, 2023
I went to this dealership to see what my options were on
I went to this dealership to see what my options were on trading in my car and possible getting a new one. After looking at all their stock nothing was really popping out to me. I finally saw something that might have been an option we went back to the sales office where they had me fill out the credit application. I told me Salesman SEVERAL times I DIDN'T want to run my credit until I knew what they were going to give me for my car and we agreed on a deal I was comfortable with. I then told the salesman I didn’t really want to make any deals on the car they had on the lot cause it didn't have the options on it that i was looking for. We then discussed maybe looking at their sister company to see if i liked anything there and they would bring it in to make a deal. The salesman then told me give me about 5 mins and ill get you a list of what we have for you to look at. While waiting for him to return I received an alert on my phone from. Experian saying they ran my credit without ever having a deal made or even a car picked out. I confronted the salesman yelling at him asking him why they ran my credit when i told him Several times not to till we had a deal on the table. The manager heard me yelling and came over to see if he could help. I explained to him what happened and his reply was "we will make sure it doesn't happen again" i asked what do you mean it already happened the damage is done. He then said we won’t run it again till we make a deal you are comfortable with... needle’s to say all I left with that night was a hard inquiry on my credit and a bad experience. I’d say stay away from that shady dealership
Oct 29, 2023
This is my second purchase at this dealership.
This is my second purchase at this dealership. Rashan, Selena, Josh, Moe and Hassan were all great to deal with. All of the employees there were very courteous and while I was waiting at least five of them came up to make sure I had been helped Rashan and Selena both reached out to me multiple times by phone and text to try and make the best deal possible for me. Josh did a great job, communicating with me through the whole process and kept his word with everything that was promised. I would definitely recommend purchasing from them.
Oct 27, 2023
Told them what I wanted and how much I wanted to pay and
Told them what I wanted and how much I wanted to pay and they made it happen. No headaches, no stress at all. This by far is the #1 jeep dealer around. If I could give more stars I would⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Jul 31, 2023
Rene is a great sells man he always takes care of me
Rene is a great sells man he always takes care of me ,this is my 3rd time purchasing a car here ,great dealer great customer service ,joe was also great
Jul 18, 2023
Do not buy a car from this dealer.
Do not buy a car from this dealer. Save yourself the hassle. There are a lot of honest dealerships out there. This dealership will rip you off make it sound like you’re getting great and then add a few unwanted charges. Go anywhere else
Armenak Galstyan
Parts Manager
Dec 01, 2023
Payman is an amazing at what he does!
Payman is an amazing at what he does! Him and the service team were quick and provided excellent service!
Oct 27, 2023
Told them what I wanted and how much I wanted to pay and
Told them what I wanted and how much I wanted to pay and they made it happen. No headaches, no stress at all. This by far is the #1 jeep dealer around. If I could give more stars I would⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Aug 20, 2023
This dealership is awful and the customer service is
This dealership is awful and the customer service is nonexistent the workers are incompetent with how they work I will never get another jeep vehicle again
Jul 13, 2023
I was never told about the 10 day courtesy rental and the
I was never told about the 10 day courtesy rental and the service adviser told me to extend the rental and now I am only getting 50% of the reimbursement. I left multiple messages for the past 2 1/2 weeks and they have ignored my phone calls. Very bad customer service and bad communication. Jeep owners be aware!!!. Chrysler's rental reimbursement policy will only covered 10 days.
Apr 09, 2023
Chris finally did address the Amazon $50 certificate.
Chris finally did address the Amazon $50 certificate. I received a $50 check from the dealership and that was good enough. My thanks to his perseverance. Unfortunately, the folks on the ground (sales) are not tied into the website in a way that allows them to be responsive to their own e-marketing. This is common for many sales teams whose priorities are to meet their numbers, and after the sale, their support falls off. However, there is a complaint still ongoing with the parts department. Which is the reason for the 3 star rating. I ordered a $1400 set of running boards by driving from Bakersfield to Van Nuys, thinking that seeing the parts person face-to-face would strike some higher level of customer service also considering that I just bought a truck from the dealership. However I was treated to a "Chinese Wall" approach where the parts department could care less if I just spent $70K on a new truck, their dept profit margin mattered the most. I paid an extra credit card fee for a special order because after buying the truck I forgot to add them to the original sales invoice - I think this charge was petty as it cut by a third the discount I recieved, but without complaining I paid the extra fee, and when they didn't come in, they had to order them again on the day I was supposed to drive down to pick them up. I had to cancel appointments I made for the next day to have them installed in Bakersfield. This is not good customer service. Had I driven down instead of calling first I would have been highly irritated and sought out the parts manager. As it was, I accepted the somewhat lame reason of "I don't know." to my question of "What happened?", but if they are held up again, then Mr. Chavez's supervisor and the General Manager(s) will hear my complaint. I'm assuming this is Juan Del Rio or Armenak Galstyan as heads of the parts department. So far, the experience of buying a $70,000 truck has been relatively good, but I understand why dealerships are under fire by the manufacturers for more reasons than the usual tricks of the trade, That is bad or reflexive customer service after the sale. They should be proactive in gathering feedback through phone interviews and document the practices that make up the sales and aftercare experience.
Juan Del Rio
Parts Counter Specialist
Oct 27, 2023
Told them what I wanted and how much I wanted to pay and
Told them what I wanted and how much I wanted to pay and they made it happen. No headaches, no stress at all. This by far is the #1 jeep dealer around. If I could give more stars I would⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Aug 24, 2023
Waiting to get your car into service was way too long.
Waiting to get your car into service was way too long. When you have an appointment you should not be told that it can take day before they can look at your car. When you do get the problem of the car and too fix it you charge way toooooooo much . I was told it would be 4500 to fix the issue. I know that was crazy was charged 300 for something that could of charged 100 or free to tell me the issue. Went to my mechanic and was charged to fix the car for 2000. Big difference and I will not bring my car to you again. This was just ripping a customer off.
Aug 20, 2023
This dealership is awful and the customer service is
This dealership is awful and the customer service is nonexistent the workers are incompetent with how they work I will never get another jeep vehicle again
May 29, 2023
It wasn’t an inconvenience, just a simple
It wasn’t an inconvenience, just a simple misunderstanding, but end of day they went out of their way and took care of me!!! Like they always have! Great friendly staff that goes above and beyond and make you feel like you’re their only customer. So YES I WILL ALWAY BUY MOPAR POWER FROM THEM! EVERYDAY OF THE WEEK AND TWICE ON SUNDAYS WOOT WOOT. Thank Russell Westbrook!
Apr 09, 2023
Chris finally did address the Amazon $50 certificate.
Chris finally did address the Amazon $50 certificate. I received a $50 check from the dealership and that was good enough. My thanks to his perseverance. Unfortunately, the folks on the ground (sales) are not tied into the website in a way that allows them to be responsive to their own e-marketing. This is common for many sales teams whose priorities are to meet their numbers, and after the sale, their support falls off. However, there is a complaint still ongoing with the parts department. Which is the reason for the 3 star rating. I ordered a $1400 set of running boards by driving from Bakersfield to Van Nuys, thinking that seeing the parts person face-to-face would strike some higher level of customer service also considering that I just bought a truck from the dealership. However I was treated to a "Chinese Wall" approach where the parts department could care less if I just spent $70K on a new truck, their dept profit margin mattered the most. I paid an extra credit card fee for a special order because after buying the truck I forgot to add them to the original sales invoice - I think this charge was petty as it cut by a third the discount I recieved, but without complaining I paid the extra fee, and when they didn't come in, they had to order them again on the day I was supposed to drive down to pick them up. I had to cancel appointments I made for the next day to have them installed in Bakersfield. This is not good customer service. Had I driven down instead of calling first I would have been highly irritated and sought out the parts manager. As it was, I accepted the somewhat lame reason of "I don't know." to my question of "What happened?", but if they are held up again, then Mr. Chavez's supervisor and the General Manager(s) will hear my complaint. I'm assuming this is Juan Del Rio or Armenak Galstyan as heads of the parts department. So far, the experience of buying a $70,000 truck has been relatively good, but I understand why dealerships are under fire by the manufacturers for more reasons than the usual tricks of the trade, That is bad or reflexive customer service after the sale. They should be proactive in gathering feedback through phone interviews and document the practices that make up the sales and aftercare experience.
Rayan Saab
Finance Manager
Oct 29, 2023
This is my second purchase at this dealership.
This is my second purchase at this dealership. Rashan, Selena, Josh, Moe and Hassan were all great to deal with. All of the employees there were very courteous and while I was waiting at least five of them came up to make sure I had been helped Rashan and Selena both reached out to me multiple times by phone and text to try and make the best deal possible for me. Josh did a great job, communicating with me through the whole process and kept his word with everything that was promised. I would definitely recommend purchasing from them.
Oct 27, 2023
Told them what I wanted and how much I wanted to pay and
Told them what I wanted and how much I wanted to pay and they made it happen. No headaches, no stress at all. This by far is the #1 jeep dealer around. If I could give more stars I would⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Jul 31, 2023
Rene is a great sells man he always takes care of me
Rene is a great sells man he always takes care of me ,this is my 3rd time purchasing a car here ,great dealer great customer service ,joe was also great
Jul 26, 2023
Fadal and the team put together a great deal on the
Fadal and the team put together a great deal on the Challenger that we’ve been searching for across the country.
Jul 17, 2023
The worst after my deposit was cash, the loan was
The worst after my deposit was cash, the loan was funded. I had a problem I needed to address . No one returned my calls. I would not recommend to anyone to go to Van nuys Chrysler Dodge Jeep Ram. They are horrible.
Badie Audish
Sales Manager
Oct 27, 2023
Told them what I wanted and how much I wanted to pay and
Told them what I wanted and how much I wanted to pay and they made it happen. No headaches, no stress at all. This by far is the #1 jeep dealer around. If I could give more stars I would⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Oct 05, 2023
I purchased a used 2022 Lexus GX460 from Van Nuys
I purchased a used 2022 Lexus GX460 from Van Nuys Chrysler Dodge Jeep Ram on September 13, 2022. The vehicle has a deep scratch in the rear passenger door that goes all the way down to bare metal. Being that I was purchasing a used car, I overlooked other minor scratches but insisted that that deeper scratch be added to the due bill because it could cause rust. The sales manager, Badie Audish, agreed to pay to get this damage fixed. Since I do not live in the LA area, Badie assured me that I could have the work done near my home. He agreed to cut me a check for an amount equaling the average of the 3 repair quotes, which came out to be $1,528.74. However, when I provided proof of the quotes and requested that a check be distributed, they only agreed to payout the lowest quote amount, but only after I had the work done. After further discussion, they then offered to reimburse me the full amount, but again, only after the work had been done. I do not trust that they will reimburse me for the repair costs as they have given me the runaround for almost a month now. I've called, emailed and sent text messages to my sales person, Harry Merdinian to address this matter with no response. I spent $20,000 on a down payment with this dealership and they are refusing cover costs that were agreed upon in the contract. I will continue to pursue this matter until I receive the compensation I am owed.
Aug 03, 2023
Illegally refused service to a vehicle they sold me
Illegally refused service to a vehicle they sold me breaking a multitude of California, Federal and Florida Laws. My experience with Van Nuys CDJR, formerly known as Russell Westbrook CDJR, has been nothing short of a nightmare. The ordeal began when the dealership sold the same Jeep to another customer after I had already made a deposit and signed a contract for it. This initial breach of trust set the tone for a series of unfortunate events that have left me deeply dissatisfied and frustrated. The dealership's lack of communication has been a persistent issue. Despite multiple attempts to address the problems with my vehicle, the dealership has consistently failed to respond adequately. They have ignored my requests for service, denied me access to a loaner vehicle included in my service and extended warranty contract, and have generally shown a complete disregard for customer service. The dealership's staff, particularly their salespeople, have demonstrated a lack of knowledge and professionalism. They sold me a 100,000-mile warranty, only for me to find out from Jeep Wave that the warranty was only applied to the previous owner. They also pressured me into purchasing Dealer Add Ons beyond the MSRP, including a Paint Protectant that had already been applied to the vehicle. Moreover, the dealership may have violated several consumer protection laws in California and Florida, as well as federal laws. These potential violations include forcing me to purchase Dealer Add Ons, failing to provide a loaner vehicle as per my top-tier coverage plan, and selling a vehicle to another customer after I had already signed a contract for it. When I attempted to voice my concerns and share my experience on social media, the dealership's team deleted my comments in an attempt to cover up their shortcomings. This blatant disregard for transparency and accountability is deeply concerning. Finally, when the dealership decided they no longer wanted to deal with me, they cut off all communication and forwarded me to their attorney. This move was not only unprofessional but also indicative of their unwillingness to take responsibility for their actions. The final words from the GM as instructed to the Manager to me was that they would refuse to service my vehicle, breaching the Song-Beverly Act, BUT they were willing to simply sell me another vehicle. Read that again, they refused to service the vehicle they sold me including 2 federally required recalls, but instead said they would sell me a whole new vehicle. There is no further possible definition of a sleezy car dealership. This may explain the reason why Russell Westbrook chose to take his name off of their business which is why they are called Van Nuys CDJR now. The experience with Van Nuys CDJR, formerly Russell Westbrook CDJR, was fraught with unprofessionalism, lack of communication, potential legal violations, and a disregard for customer service. The dealership's actions resulted in a prolonged ordeal over a vehicle that was eventually declared a Lemon by the manufacturer themselves. The dealership's lack of response to my concerns, their failure to honor the purchase agreement and the extended warranty, and their potential violation of several laws demonstrate a lack of business ethics and respect for their customers. This experience serves as a warning to potential buyers about the possible issues they may face when dealing with this dealership. I strongly advise potential buyers to exercise caution when considering a purchase from this dealership. If you have a full time staff deleting social media comments by the hour, you most likely have something to hide.
Jul 31, 2023
Rene is a great sells man he always takes care of me
Rene is a great sells man he always takes care of me ,this is my 3rd time purchasing a car here ,great dealer great customer service ,joe was also great
Jul 13, 2023
I was never told about the 10 day courtesy rental and the
I was never told about the 10 day courtesy rental and the service adviser told me to extend the rental and now I am only getting 50% of the reimbursement. I left multiple messages for the past 2 1/2 weeks and they have ignored my phone calls. Very bad customer service and bad communication. Jeep owners be aware!!!. Chrysler's rental reimbursement policy will only covered 10 days.
Walid Benterki
Sales Manager
Oct 27, 2023
Told them what I wanted and how much I wanted to pay and
Told them what I wanted and how much I wanted to pay and they made it happen. No headaches, no stress at all. This by far is the #1 jeep dealer around. If I could give more stars I would⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Jul 31, 2023
Rene is a great sells man he always takes care of me
Rene is a great sells man he always takes care of me ,this is my 3rd time purchasing a car here ,great dealer great customer service ,joe was also great
Jul 18, 2023
Great team easy going very knowledgeable provided
Great team easy going very knowledgeable provided excellent customer service happy with our new car Thank you
Jul 14, 2023
The sales manager, Walid was so rude to me and
The sales manager, Walid was so rude to me and unhelpful. He was condescending and unwilling to resolve my issue. The used unwanted sarcasm during our conversation. On 2020 my friend went to this dealership to buy a Jeep and the same sales manager, Walid told him he couldn't afford a Jeep. The worse customer service. Buyers be aware!!!
Jul 13, 2023
I was never told about the 10 day courtesy rental and the
I was never told about the 10 day courtesy rental and the service adviser told me to extend the rental and now I am only getting 50% of the reimbursement. I left multiple messages for the past 2 1/2 weeks and they have ignored my phone calls. Very bad customer service and bad communication. Jeep owners be aware!!!. Chrysler's rental reimbursement policy will only covered 10 days.
Jonathan Schwartz
General Manager
Oct 27, 2023
Told them what I wanted and how much I wanted to pay and
Told them what I wanted and how much I wanted to pay and they made it happen. No headaches, no stress at all. This by far is the #1 jeep dealer around. If I could give more stars I would⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Aug 08, 2023
In month of June, my daughter Celina Marie Arevalo and my
In month of June, my daughter Celina Marie Arevalo and my son Samuel Carlo Arevalo (your salesmen put them both as buyer/co-buyer just to make the sale happened that day) went to your branch by themselves then call me afterwards while doing the negotiation. Thought the process was really smooth but within a month so many letters were received from different banks and financial institutions which messed up both of their credits. Seems like your salesmen just want to make a sale on that day. My kids were not in a hurry to get new car, but yes it is your salesmen job to sell how they want to make their sale no matter what. Second thing, Celina Marie Arevalo traded in the HONDA car but until now it seems it was not reported by your branch to DMV that it was transferred because we are receiving letters from the DMV that my daughter was in default of not paying the car registration. Please fix everything because we are not happy the way my kids transactions were processed especially the financing part..... Thank you. Cristina Arevalo (213)448-7359
Aug 03, 2023
Illegally refused service to a vehicle they sold me
Illegally refused service to a vehicle they sold me breaking a multitude of California, Federal and Florida Laws. My experience with Van Nuys CDJR, formerly known as Russell Westbrook CDJR, has been nothing short of a nightmare. The ordeal began when the dealership sold the same Jeep to another customer after I had already made a deposit and signed a contract for it. This initial breach of trust set the tone for a series of unfortunate events that have left me deeply dissatisfied and frustrated. The dealership's lack of communication has been a persistent issue. Despite multiple attempts to address the problems with my vehicle, the dealership has consistently failed to respond adequately. They have ignored my requests for service, denied me access to a loaner vehicle included in my service and extended warranty contract, and have generally shown a complete disregard for customer service. The dealership's staff, particularly their salespeople, have demonstrated a lack of knowledge and professionalism. They sold me a 100,000-mile warranty, only for me to find out from Jeep Wave that the warranty was only applied to the previous owner. They also pressured me into purchasing Dealer Add Ons beyond the MSRP, including a Paint Protectant that had already been applied to the vehicle. Moreover, the dealership may have violated several consumer protection laws in California and Florida, as well as federal laws. These potential violations include forcing me to purchase Dealer Add Ons, failing to provide a loaner vehicle as per my top-tier coverage plan, and selling a vehicle to another customer after I had already signed a contract for it. When I attempted to voice my concerns and share my experience on social media, the dealership's team deleted my comments in an attempt to cover up their shortcomings. This blatant disregard for transparency and accountability is deeply concerning. Finally, when the dealership decided they no longer wanted to deal with me, they cut off all communication and forwarded me to their attorney. This move was not only unprofessional but also indicative of their unwillingness to take responsibility for their actions. The final words from the GM as instructed to the Manager to me was that they would refuse to service my vehicle, breaching the Song-Beverly Act, BUT they were willing to simply sell me another vehicle. Read that again, they refused to service the vehicle they sold me including 2 federally required recalls, but instead said they would sell me a whole new vehicle. There is no further possible definition of a sleezy car dealership. This may explain the reason why Russell Westbrook chose to take his name off of their business which is why they are called Van Nuys CDJR now. The experience with Van Nuys CDJR, formerly Russell Westbrook CDJR, was fraught with unprofessionalism, lack of communication, potential legal violations, and a disregard for customer service. The dealership's actions resulted in a prolonged ordeal over a vehicle that was eventually declared a Lemon by the manufacturer themselves. The dealership's lack of response to my concerns, their failure to honor the purchase agreement and the extended warranty, and their potential violation of several laws demonstrate a lack of business ethics and respect for their customers. This experience serves as a warning to potential buyers about the possible issues they may face when dealing with this dealership. I strongly advise potential buyers to exercise caution when considering a purchase from this dealership. If you have a full time staff deleting social media comments by the hour, you most likely have something to hide.
Jul 31, 2023
Rene is a great sells man he always takes care of me
Rene is a great sells man he always takes care of me ,this is my 3rd time purchasing a car here ,great dealer great customer service ,joe was also great
Jul 13, 2023
I was never told about the 10 day courtesy rental and the
I was never told about the 10 day courtesy rental and the service adviser told me to extend the rental and now I am only getting 50% of the reimbursement. I left multiple messages for the past 2 1/2 weeks and they have ignored my phone calls. Very bad customer service and bad communication. Jeep owners be aware!!!. Chrysler's rental reimbursement policy will only covered 10 days.