Customer Testimonials

Today, Tuesday, June 30, 2026, I attempted to return my Jeep Grand Cherokee lease to CDJR Van Nuys (formerly Russell Westbrook. What should have been a routine lease return turned into one of the most frustrating dealership experiences I have ever had. I live in Westwood, CA and chose to continue doing business with this dealership despite having closer Jeep locations, because I originally leased my vehicle there and had previously had positive sales experiences. Since mid-December 2025, I also attempted to negotiate a new lease with them. After multiple visits, I was quoted around $750/month on a $44,000 vehicle despite having positive equity ... Read More

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DealerRater - Jul 1, 2026

Today, Tuesday, June 30, 2026, I attempted to return my Jeep Grand Cherokee lease to CDJR Van Nuys (formerly Russell Westbrook. What should have been a routine lease return turned into one of the most frustrating dealership experiences I have ever had. I live in Westwood, CA and chose to continue doing business with this dealership despite having closer Jeep locations, because I originally leased my vehicle there and had previously had positive sales experiences. Since mid-December 2025, I also attempted to negotiate a new lease with them. After multiple visits, I was quoted around $750/month on a $44,000 vehicle despite having positive equity in my current lease. No agreement was reached, but I clearly informed them I would return the vehicle before lease maturity (July 4, 2026). At the beginning of June, Sales Manager Emmanuel S. confirmed both verbally and in writing that I could return my lease any weekday between 9:30 a.m. and 4:00 p.m. Around noon on June 30, my wife, daughter, and I drove to 6110 Van Nuys Blvd to return the vehicle. My wife even took the day off to help, and we brought a second car so I would not need transportation home. After stating I was there for a lease return, I was immediately asked if I intended to lease or purchase another vehicle. I explained I had spent months trying to reach a reasonable agreement but had decided not to proceed due to pricing, and that other dealerships had better offers closer to my home. I was then told that because I was not leasing another vehicle, I had to go to their used car location down the street to process the return. At the second location (5711 Van Nuys Blvd), there was no proper reception. After waiting, a staff member eventually acknowledged us and I explained I was sent there to return my lease. Her response was shocking: they were not accepting lease returns because they had no room for additional vehicles. I asked how that could possibly be my responsibility as a customer fulfilling a contractual lease obligation. The only answer given was that they had no space. I was then told to drive 20–23 miles away to Glendale or San Fernando to return the vehicle—locations not even part of the same dealership group. I reminded them that I had written confirmation from Emmanuel S. stating I could return the vehicle during the agreed business hours. It was just before 1:00 p.m. on a weekday, and I had followed every instruction given. We were then taken upstairs. Inside the office, I asked for Emmanuel and was told he was not present. I was later informed he was off until Thursday. This directly contradicted what I had been told earlier. I was also told Emmanuel was “just a sales associate” and not responsible for lease returns, despite having introduced himself as Sales Manager and listing that title in his email signature. Once again, they refused to accept the vehicle, citing “no room,” and suggested I simply return another day. At no point did anyone apologize, acknowledge the conflicting information, or attempt to provide a real solution. The only repeated answer was: they had no room. That is not an acceptable response to a customer arriving within confirmed return hours. A dealership cannot confirm availability, instruct a customer to come in, and then refuse to accept the return upon arrival. I had arranged my entire day based on their instructions, only to be redirected between locations and left with no practical solution except driving another 20–23 miles elsewhere. This experience showed a clear lack of organization, communication, accountability, and basic customer respect. After six months of unsuccessful lease discussions, conflicting instructions, multiple visits, and ultimately being refused a lease return due to “no space,” I reached my limit. This was my sixth Jeep Grand Cherokee and second lease with this dealership. I genuinely tried to continue doing business with them. I left with the firm decision that I will not return to CDJR Van Nuys

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No loaner cars simi valley provides them also i paid for warranty which covers that and nope

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Carla was very nice and extremely professional. She made the whole process various smooth and easy.

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I hate to give bad reviews but I have to be honest. This was the first time I had service at this dealer and it was terrible. Long story short, my truck was there for over a week and all that was needed was a battery and oil change. During that time, I called and texted several times to see what the status of my truck was and they never responded until a day before my truck was ready to pick up. I'll never go there again.

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Thy lie to your face replace parts that are brand new car broken down after picked up never will take car back for service

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Jose and Payman my Service handlers, and Hector the service manager have alwys taken good care of me. I recommend them.

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Hector was very helpful in explaining what the issue was and problem solved with me. I appreciate his transparency and honesty.

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Vehicle was taken to the dealership for basic service and to prepare a recall for the towing light I can’t fathom to understand what this has to do with the technicians, changing all my settings, programming, new memories for the seats and changing the language to Italian. On top of this, I was told a vehicle would be done the same day. I had to call the dealership to ask what the status of my vehicle was because the dealership apparently can’t do outgoing calls to notify their customers when their vehicle is done. Again, I dropped off ... Read More

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DealerRater - Jun 26, 2026

Vehicle was taken to the dealership for basic service and to prepare a recall for the towing light I can’t fathom to understand what this has to do with the technicians, changing all my settings, programming, new memories for the seats and changing the language to Italian. On top of this, I was told a vehicle would be done the same day. I had to call the dealership to ask what the status of my vehicle was because the dealership apparently can’t do outgoing calls to notify their customers when their vehicle is done. Again, I dropped off my vehicle first thing in the morning and I asked them how long was the vehicle going to be here especially because I had a recall so that I can go and run to a vehicle to go to work they assured me that the vehicle would be done the same day and it was not.

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My service advisor, Armen, was awesome. He kept me apprised of the work being done and was very curtious. I was under a time crunch and they fit me in and got me out in a very timely. Much appreciated!

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Parts people are fantastic, kowedgable and courteous. Highly recommend doing business with them. I'm a mechanic of 50 years of service. Thanks.

Armen, my service advisor made sure the proper recalls and service was completed on my truck. Service was completed in a timely fashion.

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Payman is an excellent service writer. I have been working with him for years. Very host and up front with me. The BEST!

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⭐⭐⭐⭐⭐ I had a great experience with Van Nuys Dodge Ram. The customer service provided by Genesis Banuelos was excellent from start to finish. I requested a quote, and they were able to provide one without running my credit, which I really appreciated. Genesis Banuelos was outstanding throughout the process. He responded quickly, was very informative, and took the time to provide different options without any pressure. His professionalism and willingness to help made the process easy and stress-free. If you're in the market for a Ram, I highly recommend asking for Genesis Banuelos. Great customer service and a great ... Read More

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Google - Jun 21, 2026

⭐⭐⭐⭐⭐ I had a great experience with Van Nuys Dodge Ram. The customer service provided by Genesis Banuelos was excellent from start to finish. I requested a quote, and they were able to provide one without running my credit, which I really appreciated. Genesis Banuelos was outstanding throughout the process. He responded quickly, was very informative, and took the time to provide different options without any pressure. His professionalism and willingness to help made the process easy and stress-free. If you're in the market for a Ram, I highly recommend asking for Genesis Banuelos. Great customer service and a great overall experience!

Had to file a lawsuit to get my car back over 7 months. We'll see that in court.

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Payman is an excellent service advisor. Always very helpful. The long wait time to get car back is highly inconvenient

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I was very happy with the service and with the repairs. I will for sure recommend this dealer to my friends

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Payám was our service mgr. Horrible attitude, service & follow up.3 weeks with no diagnosis

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Worst service ever. Spilled oil all over front suspension, I’m questioning if the oil was even changed. I will be sending out a sample for analysis. Sent an email to service manager with pictures, he offered to clean it up, but honestly , I will never take my truck back to van Nuys dealership again.

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Did not explain there procedures. I purchased a car from them over the phone from my home in Virginia. They shipped the car with out cleaning the inside of the car (water bottle and dirty doors on driverside). No plates at or paperwork at all. Meaning I cannot operate the car at all legally. After contacting them 4+ times still no title no registration no 30 day tags and no answer or plan or a call back. They say I can't get 30 day tags but I should be able to because I am not driving in California. Last car brought from ... Read More

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DealerRater - Jun 11, 2026

Did not explain there procedures. I purchased a car from them over the phone from my home in Virginia. They shipped the car with out cleaning the inside of the car (water bottle and dirty doors on driverside). No plates at or paperwork at all. Meaning I cannot operate the car at all legally. After contacting them 4+ times still no title no registration no 30 day tags and no answer or plan or a call back. They say I can't get 30 day tags but I should be able to because I am not driving in California. Last car brought from CA They gave me 30 day tags as long as it will not touch ca roads.

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. This dealership provides professional vehicle maintenance, repairs, inspections, tire services, diagnostics, and exceptional customer care.

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Problem with the Freon was fixed, but not the blower. Still needs to be repaired as well as the transmission.. problem needs to be remedied with your rental car policy. $45 a day on a rental car is too much to pay for somebody getting service on a vehicle. They purchased from Dodge for a problem that was not the customer‘s fault.

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My service Advisor, Jose Gudiel, is fantastic! My 2024 Jeep Plug in has had several recalls and other issues. I can always count on Jose to help me. Great customer service.

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Very helpful and professional service. Received all information needed, regular updates and options needed to get back on the road.

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Overall, my experience was good during my purchase. My sales guy, Michael, was great; no complaints against him. What I am not happy with is that the vehicle I bought was very dirty, had a lot of pet hair inside, and smelled like cigars. I was promised a full detail, but I had to return. I live 3 hrs away, and I did, but when I returned to get my detail, I was promised the car was washed like if a 5-year-old washed it; it was only wiped down and Armor All on the tires. This made me lose a whole ... Read More

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DealerRater - Jun 4, 2026

Overall, my experience was good during my purchase. My sales guy, Michael, was great; no complaints against him. What I am not happy with is that the vehicle I bought was very dirty, had a lot of pet hair inside, and smelled like cigars. I was promised a full detail, but I had to return. I live 3 hrs away, and I did, but when I returned to get my detail, I was promised the car was washed like if a 5-year-old washed it; it was only wiped down and Armor All on the tires. This made me lose a whole day; if I had known, I would not have returned. I guess they promise anything to sell. But besides that, car buying is easy with them.

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The process was fast, staff is friendly for the most part. I might go back for my next car.

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Excellent! Thank you. Vahe had been very accommodating, answering my questions well, helping with replacing my other key fob, looked at the scratches I sustained and honestly telling me what to do. You need service people like him in your dealership. I'm sure they will also be very happy.

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If you buy a car here, check every single number on their worksheets before you sign. When I was negotiating the deal for my Jeep on May 21st, 2026, the initial offers and interest rates they presented me were flat-out mathematically incorrect. Several times. They tried to use inflated numbers and an incorrect interest rate on the pencil sheets to trick me into a higher payment. On top of the wrong interest rate, they tried to push a "deal" where my payments would be delayed for 3 months. They pitched it as a benefit, but the math showed it was ... Read More

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DealerRater - Jun 2, 2026

If you buy a car here, check every single number on their worksheets before you sign. When I was negotiating the deal for my Jeep on May 21st, 2026, the initial offers and interest rates they presented me were flat-out mathematically incorrect. Several times. They tried to use inflated numbers and an incorrect interest rate on the pencil sheets to trick me into a higher payment. On top of the wrong interest rate, they tried to push a "deal" where my payments would be delayed for 3 months. They pitched it as a benefit, but the math showed it was a trap designed to let simple interest rack up on the principal from day one, which would have cost me thousands of dollars extra in the long run. I had to catch these math errors and deceptive tactics myself before forcing them to print the correct numbers on the final contract. As part of the deal, I traded in my 2016 Ram 1500. Per our signed contract, Van Nuys CDJR contractually agreed to pay off the remaining $936.00 balance to my lienholder, PenFed. It has been nearly two weeks, and they have completely failed to send the check. Because of their severe administrative delay, PenFed's collections department is now actively calling me, threatening a major hit to my credit score. The transaction has already been fully funded and assigned to Capital One on the backend, meaning Van Nuys CDJR happily pocketed my trade-in and got their money from the new loan, but they are ghosting their legal obligation to clear my old title. Between trying to slide thousands in hidden interest past me at the desk to failing to pay off a simple $936 loan, this place operates with zero integrity. I called the dealership and the person in finance told me to just pay it off and the bank would pay me back. I told them it's their responsibility and the guy said this is what people usually do when this happens. This is insane. I am currently filing a formal complaint with the California DMV Investigations Division.

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provided best possible service Made sure all warranties were honored and make sure I was satisfied with the work

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Easy negotiations to the price i wanted. And the free delivery i received was exceptional even past closing hours!

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Aren’t clear on information and constantly contradictory while being unprofessional during the whole process. Would not recommend.

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I continue to have an excellent experience with this dealership’s service department. Most recently, they completed a synthetic oil change, tire rotation, and five-point inspection, and the service was professional, efficient, and thorough from start to finish. In the past, they also replaced my brakes and rotors, and the quality of the work has always been outstanding. The staff takes the time to explain any recommendations, keeps me informed throughout the process, and treats my vehicle with care. It’s reassuring to have a service team I can trust for both routine maintenance and larger repairs. Their attention to ... Read More

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DealerRater - May 31, 2026

I continue to have an excellent experience with this dealership’s service department. Most recently, they completed a synthetic oil change, tire rotation, and five-point inspection, and the service was professional, efficient, and thorough from start to finish. In the past, they also replaced my brakes and rotors, and the quality of the work has always been outstanding. The staff takes the time to explain any recommendations, keeps me informed throughout the process, and treats my vehicle with care. It’s reassuring to have a service team I can trust for both routine maintenance and larger repairs. Their attention to detail, honesty, and commitment to customer satisfaction keep me coming back. Highly recommended to anyone looking for dependable vehicle service. ⭐⭐⭐⭐⭐ Thank you for consistently providing top-notch service! 🚗💨

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My service adviser Payman was great. With all the technical team they were able to figure out and program my key. Less key that came with the car.

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Service here is always great. They’re transparent about pricing, their customer service friendly and I appreciate that they offer uber services to take you home and bring you back to get your car when it’s ready.

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Everything was Good, Just I was desagree when I had to pay more then the agent told at the beginnig. Because he didn’t check the extended warranty correctly.

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Had a great experience with maintenance on my Ram truck. Every step from checking in my truck to timely pickup was smooth and easy. Benny was my service advisor and was so pleasant to communicate with along the way.

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He was very professional and thorough He was very professional and thorough. He took the time to explain the service process and maintained good communication.

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Service center is a mixed bag. Walk in at my scheduled appointment time to my assigned service advisor who acts like my appointment, scheduled at least a week in advance, is news/something I'm trying to sneak in. I noted a warning light appearing on my dash, was told I "probably hit a button or something". Had to double check when I picked up my car if it was resolved or even looked at, got a flippant response. It is still not resolved. I would like to know my concerns are addressed and if not, the steps ... Read More

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DealerRater - May 28, 2026

Service center is a mixed bag. Walk in at my scheduled appointment time to my assigned service advisor who acts like my appointment, scheduled at least a week in advance, is news/something I'm trying to sneak in. I noted a warning light appearing on my dash, was told I "probably hit a button or something". Had to double check when I picked up my car if it was resolved or even looked at, got a flippant response. It is still not resolved. I would like to know my concerns are addressed and if not, the steps I need to take to address them. Preferably by someone who is able to maintain a professional and civil tone. I constantly receive automated texts, and the information in them does not seem to be connected or communicated to an actual human. I'm not sure if this is what is causing this disconnect, but ultimately both the automated and human side of this dealership could be better.

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I was VERY disappointed in how my service sessions with Payman went. I am an actor in this town and pride myself on how I listen and exchange information with almost anyone. I felt like Payman did not do ANY of those things with me. I bought my jeep cash from this location about 5 years ago. I’ve gotten serviced over the years and I’ve never felt so blatantly pushed around and literally ignored when it came to concerns with my vehicle. My car was running hot and I had done quite a bit of work on it… When ... Read More

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DealerRater - May 28, 2026

I was VERY disappointed in how my service sessions with Payman went. I am an actor in this town and pride myself on how I listen and exchange information with almost anyone. I felt like Payman did not do ANY of those things with me. I bought my jeep cash from this location about 5 years ago. I’ve gotten serviced over the years and I’ve never felt so blatantly pushed around and literally ignored when it came to concerns with my vehicle. My car was running hot and I had done quite a bit of work on it… When I brought It in to try to explain things I was rushed out and told that they would accesses it for 350 and tell me what’s going on. 7business days later I called to get a check up and Payaman related to me that “I told you that it could take up to 8-10 days” (he never said that and if that was the issue why have me being my car in at 7:30’am the week before if it would take this long to assess it) I replied “yes sir just let me know when you get to it… He called me back the next day to say we got to it and it’s a Sensor problem. I told him “wait I replaced those sensors not even a year ago. Payman seemed to be irritated and responded “There are more than one sensor and for the work it will cost 💲1800 dollars! I said that seems steep for replacing sensors. He said well we are also replacing the gasket kit… I told him I have the mechanic on the phone that replaced the sensors and he said that they shouldn’t be bad this quickly… Payaman advised me: “This is what we found and we are SURE this is the issue.” I said well I need my car back it’s been a week. He said we will do the work. I picked my vehicle up the next day and returned immediately because it was running hot again! I took video and pictures because Payman was so dismissive of me. I attempted to show him my evidence. Paymam waived me off and said “It’s at 3/5ths that’s normal… I tried to say no, it’s above 3/5 and it’s not going to the center and he waved me off and said hey we can keep your car even longer and drive it over 150 miles to tell you the same thing or you can just go because we’ve done the assessment. This is what it is and I’m 99% sure that we fixed your car.” He said this in front of other workers sitting there. I left too embarrassed to fight back. The car ran hot and brought it back and asked to speak to Hektor the service manager and relayed how I felt in listened to and it’s costing me too much money and to his credit he was actually kind and asked me if I wanted to work with Payman or someone else. I told him definitely someone else. I told him all of the info I had including that my car didn’t pass a lock test to which he replied “Man I wish we knew that…” how could I when Payman ACTIVELY ignored me and rushed me out. The prognosis was that for 25,000 dollars he could replace my engine. He would get it down to 16,791 because of what I went through. I just asked for my car back to thinking this.

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Got me an appointment last minute after weeks or procrastination, quick and satisfactory service received.

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They did a great job of keeping me updated on my car. Thanks to Benny

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My experience at the Van Nuys service department was positive, quick and easy. Hector was responsive and courteous.

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Benny the service advisor was very and extremely nice with professionalism. Nice job.

Mike at the Van Nuys location is the best! I will drive from very far to get my car serviced here. They always have next day appointment available, service gets done within the day, super reliable and efficient.

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Not willing to hold car for an appointment, drove 2 hours for no reason! Not recommended!

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I am very pleased with the level of service provided to my 2024 Jeep Wrangler. Special thanks to service advisor Albert Madison for his service and professional advice.

The service advisor, Hector, was very helpful and knowledgeable. Thank you for the great service!

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Great communication, ?? All my questions were answered, was updated, and well taken care of

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Excellent, wouldn't have it any other way I felt like a was treated just like a family member

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Amazing

When I came for service the other day, I was greeted by a gentleman named Payman who was a service consultant was very helpful letting me know about certain services I needed on my car and also I had a repair that was covered by my insurance, but he took care of everything called Mercury, explained the situation inspection guy came checked everything out and everything was fixed and repaired to my satisfactory I would really like to give a shout out to Payman Thank you again. I will be back.

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It was a great experience. Costumer service as usual very helpful and Jose Gudiel know about the recalls and he set an Uber for me.

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The staff was professional, friendly, and very helpful throughout the entire process. They made everything smooth and stress-free, answered all my questions patiently, and provided excellent customer service from start to finish. I truly appreciate their honesty, efficiency, and welcoming attitude.

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I had an amazing experience at Jeep from start to finish. After shopping around at multiple dealerships, this team gave me the best deal with no games, no pressure, and complete transparency. The staff was professional, patient and actually listened to what I needed. They worked hard to get the payment and terms where I needed them, and the entire process was smoother and faster than I expected. Huge thank you to [Name], [Name], and the finance team for taking care of me and making this one of the easiest car-buying experiences I’ve had. If you’re looking for ... Read More

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DealerRater - May 15, 2026

I had an amazing experience at Jeep from start to finish. After shopping around at multiple dealerships, this team gave me the best deal with no games, no pressure, and complete transparency. The staff was professional, patient and actually listened to what I needed. They worked hard to get the payment and terms where I needed them, and the entire process was smoother and faster than I expected. Huge thank you to [Name], [Name], and the finance team for taking care of me and making this one of the easiest car-buying experiences I’ve had. If you’re looking for honest peopleI had an amazing experience at Jeep from start to finish. After shopping around at multiple dealerships, this team gave me the best deal with no games, no pressure, and complete transparency. The staff was professional, patient, and actually listened to what I wanted instead of trying to upsell me into something else. They worked hard to get the payment and terms where I needed them, and the entire process was smoother and faster than I expected

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This is the 3rd time I am bringing my car for the same issue. The check engine light comes on and also the rear axle message

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They took care of the passenger air bag recall, bit they broke my key. I followed up with Beeny & a manager (Hector), but nobody ever followed up with me regarding this. They gave my key back to me with blue tape wrapped around the key housing to hold it together.

Payman is the best! Super easy process and upfront and clear about costs. He knew the vehicle and offered intelligent solutions.

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Albert was very professional and friendly. Also serviced my car timely and was ready as promised.

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Elisa uses fraudulent practices to get loans approved. She lies and has actively had two loans out for the same vehicle without the borrower’s approval, even after assuring she would put a stop to her dealership’s loan. Lies to your face and then ghosts you when two loans for the same car show up on your credit report. Stay away from this liar

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This was a super easy process. They helped me out and made everything very quick and easy

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Hector Jr was very helpful and fast service. I am very satisfied with service that day.

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These guys did not make me very happy. They said the vehicle was ready to pick up. The knew I was driving 3+ hours to get to their dealership. When I got there, the vehicle was not ready, and the part was not even there. They told me the part may or may not show up today. You can imagine I was not happy. The manager said he would buy my lunch for the day if I wanted to hang out. I said I needed to know for sure that the part was going to be there in the car would ... Read More

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DealerRater - May 1, 2026

These guys did not make me very happy. They said the vehicle was ready to pick up. The knew I was driving 3+ hours to get to their dealership. When I got there, the vehicle was not ready, and the part was not even there. They told me the part may or may not show up today. You can imagine I was not happy. The manager said he would buy my lunch for the day if I wanted to hang out. I said I needed to know for sure that the part was going to be there in the car would be ready. He said it would be. I ended up waiting for the car. I didn’t get done till 5 PM. They had also told me that the only damage was to the tail light, which was multiple dents that they did not tell me about. They never paid for my lunch or any of my expenses for that day.

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Very good service i have been there 4-5 times they did a great job

Amazing service here highly recommend they are very quick took amazing care of my car washed it and gave it to me clean

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Bad communication, took them almost 7 months to repair my vehicle, they also give false information depending on who you ask, and refused to fix damages that were done in the dealer.

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Vahe helped me out. Service was great! I received the car next day and everything was complete

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Excellent service, great team - my 5 star recommendation!

Worst service department. Hector Jr. will not return calls. All of my issues still have not been resolved

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Best staff and service!

Payman and the staff at the service department is a great reason to have this car. They are quick, communicative and kind.

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Smooth experience, traded in a car and they helped pay it off plus I came out with an Alfa Romeo. Bryan from the sales team and Sal from finance helped break everything down and were helpful every step of the way.

I had an amazing experience with this dealership. After getting turned away and hitting dead ends at multiple other places, these guys stepped up and made it happen when nobody else could. Huge shoutout to Stuart, Zaman, and Nadim — they really went above and beyond to get my deal approved. From the start, they were transparent, patient, and genuinely worked hard to find a solution that fit my situation. You can tell they actually care about their customers, not just making a sale. They stayed persistent, kept me updated throughout the process, and didn’t give up until everything was ... Read More

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Google - Apr 21, 2026

I had an amazing experience with this dealership. After getting turned away and hitting dead ends at multiple other places, these guys stepped up and made it happen when nobody else could. Huge shoutout to Stuart, Zaman, and Nadim — they really went above and beyond to get my deal approved. From the start, they were transparent, patient, and genuinely worked hard to find a solution that fit my situation. You can tell they actually care about their customers, not just making a sale. They stayed persistent, kept me updated throughout the process, and didn’t give up until everything was finalized. If you’re struggling to get approved or just want a team that will actually fight for you, this is the place to go. Highly recommend — these guys get it done.

Payman was great. He answered all my questions and even got me an uber ride.

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Job been done on time and excellent service

Armen was fast and helpful

Excellent service. Kept vehicle overnight but provided Uber to come get the vehicle the following day.

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I had a great experience at this dealership. I bought my vehicle there and also serviced it there. Will definitely be going back.

Easy and fast Paperwork was done to my understanding Convenient location easy to get to

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My general experience with CDJR of Van Nuys has been positive. My most recent service advisor (Payman) was polite, professional and understanding. One point thus far I appreciate from CDJR of Van Nuys is their willingness to accept my truck for repairs and complete the job. Other local Ram dealerships like Dependable Dodge were difficult to deal with and never followed up to provide service. CDJR of Van Nuys has effective open door policy where any Ram owner is welcomed in for service. Payman was a pleasure to work with; among my only disappointments and recommendations for service staff: one, ... Read More

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Google - Apr 2, 2026

My general experience with CDJR of Van Nuys has been positive. My most recent service advisor (Payman) was polite, professional and understanding. One point thus far I appreciate from CDJR of Van Nuys is their willingness to accept my truck for repairs and complete the job. Other local Ram dealerships like Dependable Dodge were difficult to deal with and never followed up to provide service. CDJR of Van Nuys has effective open door policy where any Ram owner is welcomed in for service. Payman was a pleasure to work with; among my only disappointments and recommendations for service staff: one, only schedule my truck for the day of actual service so as to mitigate the lengthy use of car rental services; secondly, communicate with owners. I would appreciate service advisors calling me each day my truck is at the dealership to keep me informed of the service procedure so I am not chasing staff down for answers. Overall, I appreciate that Payman was understanding to my angst over a new, higher-end truck being plagued by recalls which he and the technician provided more than adequate service to repair the issues. I advise others to consider buying their Ram from CDJR of Van Nuys and utilize their service department for effective maintenance and repairs. Look for my upcoming review regarding the atrocious service and complete disregard from Dependable Dodge of Canoga Park.

I have honestly had some of the worst experiences at this Jeep dealership in the past — to the point that it was almost traumatic dealing with the service and the sales department there. Because of that, I was very hesitant to come back but it was close to me so I went again. However, this time was completely different, and that was entirely because of Mr. Benny. He was incredibly kind, patient, and professional. He took the time to explain everything to me in detail and made sure I understood what was going on every step of the way. I ... Read More

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DealerRater - Apr 2, 2026

I have honestly had some of the worst experiences at this Jeep dealership in the past — to the point that it was almost traumatic dealing with the service and the sales department there. Because of that, I was very hesitant to come back but it was close to me so I went again. However, this time was completely different, and that was entirely because of Mr. Benny. He was incredibly kind, patient, and professional. He took the time to explain everything to me in detail and made sure I understood what was going on every step of the way. I truly appreciated how helpful and respectful he was throughout the entire process. Mr. Benny is seriously the best person at this dealership. His customer service is outstanding, and he completely changed my experience. From now on, I will always go directly to him. Thank you, Mr. Benny, for turning a stressful situation into such a positive experience!

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Awesome service

Grate experience with Mr.Benny, he was straight forward with me and explained everything well.

(Translated by Google) Excellent service, same-day oil change, just arrive before 12. (Original) Muy buen servicio el mismo dia cambio de aceite solo llegar antes de las 12

Gus in Finance did a great job, was very efficient, and made the process a pleasure!

The service was done quickly and efficiently, but the technician forgot to turn back all the indicators so now we have to come back to the dealership to do that.

Great dealership and service department