Customer Testimonials
Carlos was great. Stayed on top of all repairs and made sure my car was fixed properly.
Armen was very helpful in getting my service needs sorted. He was very friendly and professional and I would highly recommend him for a promotion.
Bad and overcharged service, rude and lying service manager. Asked three times tomchange battery in my keyfab, car would not see inside cabin. After service, when I asked if they changed battery, they lied and sad yes. A week later my car would not start in a parking garage, would not see my keyfab, because of low battery. They charged over $4,000 for maintenece service on a Pacifica, I found out later other service stations would do the same on the list for around $1,500. Stay away from these guys! Rude, dishonest and a major ripoff!
Benny has assisted me many many times for four years. He is kind, very helpful and always follows through.
I had an excellent experience at this dealership the service was great and the staff was very nice
I was not greeted by any employee in the service department. Instead, I was ignored for around ten minutes. When I finally walked into the service office, all employees were sitting and talking (at least one was eating breakfast). Most employees were not very respectful. The service was fine, I only brought my truck in for an oil change and tire rotation. But the employees at this service center need to be more personable and respectful to their customers. I will never go back to this dealership/service center.
I had an excellent experience at this dealership the service was great and the staff was very nice
They broke my phone holder and one of my charging cables went missing. Tried calling and gave up after not reaching anyone. Wish I could give zero stars. Plus they cant seem to fix my issue !
Need better customer service. Service department needs to be responsible for rentals. Customer reps are horrible
Payman did an incredible job ensuring my services were done in a timely manner, communicating when my car was ready, and got my car washed/detailed, which was such a nice surprise!
Had an amazing experience getting my new 2027 Jeep Cherokee. The entire team (Jeff, Omar, and Oscar) were honest, friendly, and transparent from the start. They made sure I understood every detail without any pressure. Five stars all the way !
The mechanic was so bad to do my service thy make a mess on my truck make field horrible I have to go back to the dealer 4 times in order to get the service completed So I recommend everyone to check your vehicle every time you go to the dealer
PLEASE READ!!! SCAM!! RUN AWAY!!!
Unfortunately I wrote a review about a week ago after buying my first car mentioning how amazing Sal was…. which I do still stand by that…. however everything after getting the car it’s been xxxx!
From the finance department OMAR is a nightmare. I was financing through my own personal bank which he mentioned to me was not a problem. Well he put in the wrong bank on our contract (very suspicious)… I tried to reach out to him for 3 days telling him he needs to fix it for my bank to approve the ... Read More DealerRater - Nov 5, 2026
I took my car in for a sensor that keeps trigering my brakes to keep braking when a car in front of me it close. They replaced a side door sensor which made no sense to me but I need this problem fised so they charged me almost $1,500 to replace this sensor and my car is still doing the exact same thing nothing has changed. They think for me to replace another item on the side door will fix this. No thank you, I want my money back I can see where this is going and I can't aford ... Read More DealerRater - Nov 3, 2026
We originally had our truck towed to your dealership for Service on September 10th. We were told our car was being worked on and would soon be ready for pick up the week of September 28th. I noticed my truck was driving around Santa Clarita either Thursday or Friday when the dealership is in Van Nuys. I figured it was just on a test drive, however when we saw that it was in Santa Clarita again on a Sunday when the service department is closed and was located at someone's home, we then assumed our truck had been stolen. ... Read More DealerRater - Nov 3, 2026
Very professional service advisor made my experience very pleasant. Thank you Albert for your help.
I'm n and out. Fast service Very understanding and taking their responsibility seriously. Helping customer and providing great service and timely
Nice people know why they doing. As soon as I went there they welcomed me and did not have to wait to talk to someone. Took my car and diagnosed it. Very responsive called me immediately when my car was ready .
Friendly staff, customer satisfaction Staff are friendly greeting customers. Handling your issue immediately and knowledgeable. I wouldn't go anywhere else.
Kept my vehicle in the dealership for five weeks, and after five weeks told me that there's a problem with my tire which, after reviewing outside tire centers, I was informed that there's nothing wrong with my tire. The service department simply tried to make me buy tires that I didn't need one month before my lease is up. My vehicle still is shaking and they could not find the problem. Very disappointed.
The gentleman that helped me was polite and very communitive. Helped me with uber and helped me to get my car.
did not fix what was broken and then broke what was working!! Wasted two days off work.
They made me feel very uncomfortable when I took in my Jeep For the replacement of the batteries that were under warranty My Jeep did not start, but they wanted me to leave the vehicle for further investigation, making me feel like I did something wrong to it not happy was left for five days without my JEEP and they replaced it with bad batteries that I took in to several spots to get them checked out and came back with results of bad batteries, 70% capacity on the primary battery what else can I say not happy
Great service, as usual. Polite, prompt and great work. The price was reasonable and I took advantage of the 3 oil change deal. Nice.
Payman helped me with the service in my truck and I'm very happy with all the attention and help he provide.
The car broke down on me on the second I bought it I retuned it dint is a lemon
Customer service was awful , not really helpful with info, tried cheating me on the deal.
That’s the best service ever had better then the other ones including the top of the line service from the advisor the best thank you so much 👍🏻
Poor service take long time to diagnostic problem an to fix it the problem minimum 5 months That's terrible service
Benny is my go to guy. He really takes good care of me and my Jeep.
Need a new battery, Quick service, transparent pricing, great communication! Would definitely come back again.
They are in the business of taking advantage of their customers and do whatever they want without any concern for the patron. Left my car for 12 days never touched my car except for sell me tires then did not even perform allignment my car is now at DTLA Dodge. Said I would have to wait 4 weeks before they could xxxxx my car. Spend almost 1,000.00 for 2 tires and did not perform the jobs needed for my car instead wrote I declined the work.
had a great experience with my purchase. Everyone was honest didnt play games and got things done.
Worst dealer ever, they asked me to leave the car for 2 weeks just to have it checked.
It has the best agents and its staff is excellent. The best in the valley
No tengo palabras para describir lo cuanto satisfecho que estoy.muchas gracias por todo Felipe Silveria fue muy amable conmigo
This place owes me 13,000 for my jeep I sold them so my friend would get a discount on the 2026 jeep he purchased Completely ignored all my calls and emails Calling 5 on my side to conduct an interview and investigation Also calling BBB to investigate
I had a great experience with the Dodge service department, especially thanks to Vahe! He was professional, helpful, and a pleasure to work with. I really appreciated his attention and the care he put into helping me. Great customer service makes all the difference. Thank you, Vahe, for making my visit a positive one—I highly recommend asking for him!
100% went above and beyond. We’re able to handle a last minute add. Would definitely come again.
Every single negative review is an print for you to walk away from this dealership.
One of the worst dealers i have ever stopped by. Went to see a car, first they pretend the car is here and they ask you what is your goal? Always say to buy right now... i said to see the car, immediately they couldn't even locate the car with the tracker they installed, which you have to pay fo btw. They are scam artists... but you don't believe me, go there. I'm also sure, they will reply right know to this ... Read More Google - Oct 19, 2026
This is absolutely the worst car dealership I have ever dealt with! I came here to get my down payment refunded, but instead of giving me my money back, they charged my card again! This is completely unacceptable and outrageous!I came here expecting to get my own money back, not to lose even more money! Their treatment of customers is absolutely terrible. I am extremely disappointed and angry about this experience.I would NEVER recommend this dealership to anyone! Stay away from this place if you value your money and your time!
Very good Easy quick process, staff are very professional and explain the work and charges
Great service from Luis S. Contacted the dealer on a Saturday morning due to a tire issue and I was able to walk in and get my tires fixed! Thank you for a great and fast service!
From the service writer Albert to the mechanic not sure of his name it was a pleasant experience. They took care of the recall and my auto start issue. I even got a chance to watch some collage football.
Service was fine. The fact that I live 13 miles from the dealership and was made to pay for my own uber ride to pick up my car was terrible. I’ve leased for almost 3 years and this was my first experience like this. Won’t be using you for service any longer.
⭐⭐⭐⭐⭐ I had a great experience purchasing my car thanks to Moises and Emanuel, They were both very helpful, professional, and supportive throughout the entire process. As a first-time car buyer, I truly appreciated their patience, guidance, and customer service. They made the experience smooth and helped me feel comfortable with my purchase. Thank you both for making such an important milestone a positive experience! I highly recommend them to anyone looking to purchase a vehicle.
Alex Escobar is amazing he guided me well thru the process of this new vehicle He has nice vibe happy with his recommendation
Worst service ever
Worst experience I have ever Terrible serviceq John Schwartz was the only one who helped
⭐ One star
I would not recommend Van Nuys Chrysler Dodge Jeep Ram for service. My experience trying to get a simple oil change is always unprofessional.
I called to ask when they stop accepting oil changes and was told 11 a.m. even though I had previously been told noon. The employee hesitated before answering, which left me questioning whether I was being given an actual policy or just being discouraged people from coming in.
Their online service scheduler shows a 7 a.m.–2 p.m. time range. They close at 6pm. So, these conflicting answers are even more confusing. If oil ... Read More Google - Oct 8, 2026
Happy beautiful Thursday to you. ♥️💥🌿🌿
very far from great. No attention to detail, pushy sales to the point of insults. Not listening to the customer needs. Unbelivable. There is one person that was a sales manager name Guss, I dont even know his last name. Tne only one that actually listened yet, could not help. I rather drive to other Jeep dealerships and I have than deal with these guys again.
I was sold a car with the check engine light still on and had to bring it straight in to the service department. They told me it would take the day to change the batteries and I went to get a rental car that was supposed to be covered under warranty. warranty company said they wont cover it. I was sold a broken car and a warranty plan that does nothing. Sales dept and service department dont do anything to resolve the problem.
our brand new 100 rebel truck was in and out of the service dept for the fist couple weekend then it has been in there for the last 8months. happy to be done with the truck and not deal with that dealership. It just did not work out for us, is what it is
Every one was so nice, getting us ice cold water to drink and listening to our NEEDS and then delivering a great deal and all under three hours from start to finish !
Thanks to all the staff at the dealership! Was an incredible experience! Especially Felipe very professional, very respectful, everything was easy and really smooth! 100% recommended! Thanks guys again !
Took my truck for diagnosis. Was told it would take 3-5 days. Then was told 3-10 days after i called on the 4th day. If they don't intend to dispose the vehicle right away, why keep it? Schedule me in to bring it the day they will actually work on it. Especially when i told them it's my work truck. As far as the fix. They want to start fixing the effect instead of the cause. I know what's wrong with the truck, it's clogged injectors. As a result the particulate filter keeps getting full real ... Read More DealerRater - Oct 4, 2026
It was fast process and delivery of the vehicle was very fast did have any difficulties
Do not get a car from this place, they are completely fraudsters and will lie in order to make a sale. They are not transparent at all. Avoid this place at all cost, if you don’t want to pay double the price of a car that you want to purchase.
One of the worst dealership experiences I’ve ever had.
I have a recall and brake-related issue with my 2025 Jeep Wrangler. After scheduling a service appointment, I was told it could take two weeks just to diagnose the issue, and they could not provide me with a loaner vehicle.
When I asked why it would take two weeks just for a diagnosis, I was told it was because of the high volume of customers. I then asked why the dealership continues to show service appointment availability online if they don’t actually have the capacity to service vehicles within a ... Read More Google - Oct 1, 2026
Timely and efficient Ready as promised They need to wash the cars after service Please
Super easy and quick Very professional Super easy, very professional and quick process Super easy, very professional, quick process and very friendly
Don't understand why my car had 33 additional miles on it for a tire sensor recall? They also replaced the radio b/c the display wasn't working properly. Maybe that explained why it took a week? I don't know. When I picked it, the gas empty light was on. Dropped it off Wednesday and picked it up the following Wednesday. I would have preferred to drop it off on a Monday if they weren't able to get to it until then. I would have given 5 stars had I got the car by end of day Friday, but ... Read More DealerRater - Oct 1, 2026
(Translated by Google) All the staff are super friendly and very attentive. (Original) Todo el personal es súper amable muy atentos
Excellent work and customer service by Mr. Payman. He took care of me and my 2023 Jeep Gladiator Mojave. He kept me informed of my vehicle and what was needed. Highly recommended Mr. Payman.
Very helpful, got my repairs done quickly and sent me an Uber to get home. I appreciated it.
The recall service was completed in efficient and timely manner. Great team at service department.
Thank you Albert for the amazing service! Give this man a raise! He went above great customer service. Will happy to keep coming back for service as long as he is here!
Employee Payman is extremely knowledgeable and helpful when it comes to the job and assisting customers
I recently purchased our vehicle from Van Nuys Chrysler Dodge Jeep and the entire experience was first-class. My salesperson, Alex, was fantastic—extremely knowledgeable, super friendly, and attentive to every detail without any high-pressure tactics. I drove home feeling completely confident. Highly recommend the entire team if you want top-tier service! Special shout out to Alex, Chris, Poncho, Kyle and Ross!
Andres & Oscar helped me out today and they were phenomenal. I didn’t feel pressured to buy anything, they were extremely patient, and they were honest as far as what they could do for me. In the end I walked out with a car I loved and Oscar even bought me food. Top tier hospitality and professionalism!!
Worst service employees always mad 3 years since I bought my my first car there and always is the same thing the first repair of one of my cars took almost 2 months it's just the worst service
Jose from service went above and beyond for me. He is very professional. Best customer service I have ever experienced with a service department.
Jose from service went above and beyond for me. He is very professional. Best customer service I have ever experienced with a service department.
Easy transaction but did not receive sales invoice? Said would come later since you delivered vehicle to me. I need sales contract in oice
Thanks for excellent service. Everything is done perfectly. Good service good staff and bery friendly. Thanks
Jon Schwartz was very helpful
Quick scheduling and completed service for the recall on my 2020 Jeep Sahara. Thank you
Carla was friendly and efficient. She made everything clear and fast. I appreciate the help.
Wow! Amazing experience. I never felt push and the feeling of over selling was never there. On the contrary . I had such a wonderful experience. There was some mis communication. However everyone was so eager to help not to sell. Genuinely to help you get the car that you need it I have to say I was very impressed. We took home a beautiful Kia soul they delivered . It was just a great experience. They are honest and have empty they are not pushing you to buy at all they give you space and work with you if you finance ... Read More Google - Sep 22, 2026
My vehicle was held over the weekend for an oil change and a tire rotation. I did not receive a courtesy call that my vehicle would need to stay at the shop, this interrupted my business operations for 2 days.
I left my straps in the the ice chest. Love the truck. Still not able to program my garage door, and the app store doesn't work. Other than thst I love the truck.
I had a great experience getting my car serviced at the Jeep Dodge Ram dealership. Hector was extremely helpful, professional, and courteous throughout the entire process. He kept me informed, made everything easy, and provided excellent customer service. I really appreciated how smoothly everything went and would definitely recommend Hector and the service department!
I want to thank Van Nuy CDJR, and especially their salesperson GENESIS! He’s not just a great salesperson—he’s a fantastic guy who truly helped me throughout the entire process. He made everything easy and enjoyable, and honestly, he’s just a cool, awesome guy. I really appreciate his support and would recommend him to anyone. Five stars!
Honestly, they are just ok. Got a good deal on the truck itself. But items where they messed up.
-truck was not checked for recalls before I drove up from Bakersfield so couldn’t take it home.
- Truck was dirty when I saw it and didn’t notice that it had a ding on the door.
-they dropped off the unit to my house the next day washed when I noticed the ding that I missed because it was dirty.
-Sent the wrong info to RAM and have not been able to access their app because I need proof ... Read More Google - Sep 18, 2026
Albert was amazing. Took care of everything and was super professional. Answered every question I had and made it easy.
The dealership is too small so everything seems crammed and feels overcrowded. There is nowhere to wait when you’re dropping off your car for service and if you wait in the showroom you get pushy sales people trying to sell you another car.
I recently went in for crevice,and Albert esmaeili took great care of me;he is very professional and friendly.l recommend visiting this dealership-the staff is very attentive and helpful
Albert at Van Nuys Service was incredible. Super thorough, respectful and attentive. This is my third jeep from this Van Nuys location and it's always affirming when the service team treats me with so much care. Communication was superb, completed my job with great consideration to my safety.
I am extremely dissatisfied with the customer service I received. I was lied to multiple times throughout the purchasing process, and I do not appreciate being given promises that were not honored.
I was told that the dealership worked with my credit lender, but they ran my credit with a different lender without my authorization. I was also told that my car would be cleaned and that the gas tank would be filled before I received it. Neither of those things were done.
Additionally, I was promised an extra key. After I completed the purchase and everything was finalized, I ... Read More DealerRater - Sep 17, 2026
Had a great experience at Van Nuys CDJR with Mandeep he really hooked it up. Brand new rebel and I couldn’t be happier.
Do not even waste your time calling this place for service. I just had the most rude service agent with me on the phone. I called to schedule an oil change and it would be the normal time, likely a couple hour wait. I asked if they could check one thing while they were checking the oil and the guy said no, do you need to leave your vehicle with us for 2 to 3 days. I said it seems like a small thing. Is there some way you could check it and then if it needs to work, we go from ... Read More Google - Sep 16, 2026
I strongly recommend thinking twice before doing business with Van Nuys Chrysler Dodge Jeep RAM.
When I purchased my truck, I later discovered additional charges that I was not aware of or expecting. I went back to the dealership and confronted them about the charges. They acknowledged the issue and told me I would be receiving my money back within 2–4 weeks.
It has now been FIVE MONTHS, and I still have not received my refund.
I have personally gone back to the dealership twice trying to get this resolved. I have spoken with the manager, Daniel, as well as Ross ... Read More Google - Sep 15, 2026
Had a very pleasant experience here! The team was super friendly, helpful, and tough negotiators who really know their stuff. Highly recommend!
I have not purchased a vehicle from a dealership in many years. Ricardo and Omar were friendly, patient, and informative. I had hesitations about buying such a new vehicle but they made it as easy and painless as possible.
An amazing service. An outstanding customer service, well knowledgeable mechanics. Served my car with great efficiency of the recall on my vehicle. The advisor took the time to explain exactly what the issue was. I highly recommend Van Nuys Dodge, Jeep and Ram to all
Alex is a humble salesman while his superiors are the sharks. Alex made it a point to get the deal done asap all while trying to entertain my 9yr old daughter with a couple of balloons. Ultimately, I loved the no haggling experience with the friendly sharks! Ask and you shall receive…we would definitely return!
One of my worst dealer i experience in my life. went there to get used suv for(advertise) 40k. And made a deal with internet sales rep(Rashan)with 39k with 60 month fiance. After they run my wife credit score with over 850. Came back to with over $1,060 month for 72month with 7.99% apr thats over 72k. 40k used car to 72k? How this number came up??
And they said because they add a warrenty. Which never ask them about warrenty.
NO MATTER WHAT
40K TO OVER 72K ?????
HAHAAAAHAAAA...
Please double triple check all numbers before you signed anything.
Good luck to ... Read More Google - Sep 14, 2026