Customer Testimonials
Lora was amazing.made the deal super easy and her service was fantastic! 10/10 recommend!
Brandon, was very helpful finding my New Car, very great service and very helpful, we test drove the Chrysler Voyager and loved it, the staff was very helpful and kind, will definitely buy another car with them
Lackluster customer service. She sped through the documents and argued that I needed the extended warranty when I didn't need it to get more money on top of the sale. Flat out greed and it's shameful.
My service advisor was friendly and efficient. I felt confident about my safety after the repair.
Huge shoutout to Nadim and Brian for absolutely hooking me up with my new Wrangler! They made the entire process so easy, smooth, and stress-free from start to finish. They were super helpful, honest, patient, and really went above and beyond to make sure I got exactly what I wanted and was happy with everything. I seriously couldn’t have asked for a better experience. If you’re looking for a new car, definitely ask for Nadim and Brian — they’ll take care of you! 10/10 experience and I’m OBSESSED with my Wrangler! 🙌🏼🖤
Aadi helped me out buying a truck and was super helpful, nice, and professional. I would definitely recommend buying a car here!
Excelent service always on time to assist you fast and the service always ready to help
Great advisor and communication with my car and what it needed . Great advisor and communication with my car and what it needed . Explained the cost and time of the repairs and showed me what issues my car was having .
Great service very quick and easy to get what I needed in a timely manner. Service rep was extremely helpful in making sure I was able to get what I needed.
Courteous, fast and efficient and and and and and and and and and amd amd .............................................................
Left 2 messages to get appt. No one called back for 2 days. I drove there to make appointment. Jose said it would take 5 hrs and texted me saying to text him with any questions. 7hrs later I text asking if it’s done. No response. I call service number they say not done but we’ll tell Jose to call you. No call. Next day I call at 11am. They say van is done. Bad basic communication guys.
Albert was awesome!! He was super helpful and took care of all the issues . Thanks so much!
Albert Masihi is always polite and friendly when I take my jeep to him. He always goes above and beyond when it comes to the needs of my vehicle. Always communicates with me and very professional. Thank you.
I can’t say enough great things about Chase, the Assistant GSM. I originally received a truck through a broker deal that was presented to me as new, but it arrived with 1,509 miles and multiple dings, dents, and scratches. Needless to say, I was extremely disappointed with the condition of the vehicle.
The moment Chase became involved, he stepped up without hesitation and made everything right. He exchanged the truck and got me into a newer truck with a higher MSRP, while making the entire transaction smooth, comfortable, and stress-free. He listened to my concerns, treated me with respect, and ... Read More Google - Aug 6, 2026
I can’t say enough great things about Chase, the Assistant GSM. I originally received a truck through a broker deal that was presented to me as new, but it arrived with 1,509 miles and multiple dings, dents, and scratches. Needless to say, I was extremely disappointed with the condition of the vehicle.
The moment Chase became involved, he stepped up without hesitation and made everything right. He exchanged the truck and got me into a newer truck with a higher MSRP, while making the entire transaction smooth, comfortable, and stress-free. He listened to my concerns, treated me with respect, and ... Read More DealerRater - Aug 6, 2026
Wonderful & Fast Service. Hector (Jr.) always provides LAPD with professional service. the communication is fast and accurate.
I just took the vehicle for service Done Benny is the best service advisor. ??
They overcharged, ignored clear issues, treated me deceptively Worst dealership experience I’ve ever had
I have had a positive and friendly experience with every service completed in a timely manner. Staff is always courteous and updates on service status.
Very smooth experience thanks to Albert M. Everything went smoothly explained everything very clearly. Thank you Albert!
Hector Herrera was my service advisor. I came to him to have a sensor reprogrammed. I replaced the sensor myself. I brought my vehicle in early to the mentioned task. I waited in lobby. After 3 hours he waived me over mentioning the job has been done. Jr Herrera mentioned the Mechanic checked the sensor and also any other existing codes. He said everything was fine. Sensor is working just fine. I jump into my truck to discover the check engine light still there. I immediately walk to him and I tell him the light is still on. He instructed me ... Read More DealerRater - Aug 3, 2026
They were clear and communication, effective employees. Overall a very positive experience at this location.
GREAT SERVICE . VEHICLE WAS REAPIRED ON FIRST TIME REAPIR . EXCELLENT CUSTOMER SERVICE . WILL KEEP COMING BACK FOR SERVICE .
fast a light and serviced right. would go there everytime. they have refreshments as well. cully
I appreciate the no-frills and the no upsell. No waste of time. Clean service area. No waiting line
We needed hard to get parts for our truck and this dealership delivered. We are a returning loyal customer with 8 Ram trucks.
The experience from start to finsh was great. Very satisfied custmer and would recommend to friends and family.
Took my car for a part replacement and Jose helped me, very attentive and helpful. Definitely recommend Jose for full attention and service.
Really easy process of dropping off my car and having it returned on time that same day.
Thank you guys for everything, really appreciated, special thanks for all workers you guys are the best
Thank you guys for all. Everything done on time, special thanks service departments workers. Best dealer in town.
I really appreciate Albert! Very professional and hassle free experience ! I would definitely recommend . Thank you Albert and the mechanics
The service department is always busy with a variety of service needs. Oil changes to major engine repairs. Top mechanics are dedicated to get the job done. I have a 2010 Jeep that runs smooth. Excellent service from the service department at Van Nuys Jeep. A very happy customer. Dennis
Very clean and convenient. The stuff are nice and pleasant, especially Albert. I would like to say thank you for him as well.
I took my vehicle for a problem and was very satisfied by the quality and honesty of Armen! He was very helpful and lead me every step of the way to ensure my vehicle was it outstanding condition would recommend 100%
I rarely leave reviews, but after everything I’ve experienced over the past year, I feel people deserve to know before buying a car here.
This wasn’t even my first time purchasing from this dealership. I traded in my previous car, which I had originally bought from you, and expected the process to be straightforward. Instead, I spent nearly 10 hours going back and forth during the purchase. I was offered one amount for my trade-in, but when it came time to sign the paperwork, the numbers suddenly changed. I was told they would “make it right” by sending me ... Read More DealerRater - Jul 25, 2026
Outstanding services as usual! Thank you, Albert. I always appreciate your feedback and how you keep me updated while my vehicle is being serviced.
Amazing service and dedication from the staff. I felt my needs were met very quickly and Vahe was amazing. Very kind and sweet.
Hector Herrera is the best! Really cares about providing great and seamless service. It’s really appreciated
They dare so welcoming, they explain without pushing on the client they are so respectful.
Payman was extremely helpful when I had to bring my jeep in for oil change and replacing battery that was recalled. Great customer service and expedited service.
Albert and Rudy always take care of me right away and make services feel like nothing. Can’t tell you how easy the process is everytime I go in and how much I feel like a valued customer
Had another terrible experience. They took about 7 days to even diagnose my car, I had to call several times a day to be able to get in contact with my service advisor, Benny, to even get an answer. After they finally diagnose my headlight being out it took Benny some time to send out the pictures and stuff to get the repair approved by my extended warranty, which I even had to call the extended warranty to check the status of my approval because I wasn’t getting an answer from Benny. Once the repair was approved it was the ... Read More DealerRater - Jul 18, 2026
My experience with the service department here has been great. John was professional and very nice to work with. Thank you, John and the service team!
Carla was absolutely fantastic in the service department and helped me with all my needs with the JEEP ! She definitely deserves a raise and a promotion !
Service Dept is always Busy and Efficient. Service writer Bennie is always ready to assist me with service needs. I am a very happy customer. My 2010 Jeep is going strong and will continue moving along the roads of Los Angeles with the assistance of the Service Dept. Hats off to all the people at Van Nuys Chrysler Dodge Jeep Ram.
The service was great, employees were friendly and attentive. Karla was amazing and friendly. Thank you.
The staff is very helpful and got our car done quickly Great customer service and friendly
Very helpful & easy to work with. They are also very professional. Love my jeep fam.
Fast and exceptional service. Albert really took good care of my service needs! I appreciated !
I will always go out of my way to come to Van Nuys Jeep Dealership to have Benny assist me. I’ve had not so pleasant experiences in the past and ever since having Benny as my service advisor it has been much more communicative and smooth experience.
Clean, friendly, always helpful and quick to help you. Always ready to get on your way.
Albert is a great customer service professional. He made the process streamlined and took care of everything.
Really great customer service. The car is great, the service is great. Thank you! I would recommend you.
Excellent service from start to finish. The team was courteous, efficient, and completed my Jeep’s service on time. They kept me updated and made the entire experience easy and stress-free. Highly recommend!
The salesman Stuart Romero was excellent and arranged for the service. Unfortunately it took 2 hours to start work and they they didn't have the correct bolts so it took much longer than needed. The dealership is very clean and nice, but you should have a coffee machine available for clients. Overall I rate the service very good.
The best service advisor I have ever dealt with! I have dealt with a lot of them over the years and Albert is the best!
Dealership - Service is slow, they charge high prices for parts, probably will go elsewhere in the future
I left the car 5 days and when i pick it up wasn't even ready they took it back to the shop
My Jeep was towed in and after 2 days not hearing from anyone I called and was informed tat it would be between 10 days and 2 weeks before the can even look at my vehicle the next day I picked up the vehicle after I called Rydell Jeep and the gave me an appointment time for the next day. NO communication with Van Nuys untill my 3rd call.
Finally, after an incredibly long ordeal, we were able to return our lease to the originating dealership CDJR Van Nuys. But it was anything but simple.
Throughout the entire process, we had to remain calm and cooperative despite what became one of the most frustrating customer service experiences I have ever encountered. At no point did I feel there was any real professionalism, accountability, empathy, or willingness to help.
After several refusals to accept our vehicle and being repeatedly sent to other dealerships miles away, dealerships that also declined to accept the vehicle because the lease had not originated with ... Read More DealerRater - Jul 8, 2026
Service Rep Vahe is very helpful and knowledgeabl, gave updates on repair status on my vehicle!
Fast, courteous and friendly staff. Clean and inviting waiting room. Knowledgeable and professional and making sure customers are satisfied.
Here's the updated version with that added:
**Yelp Review**
I do not recommend coming here to buy a new car if you want a good, honest deal.
I recently leased a new RAM 1500 from this dealership, and what should have been an exciting purchase turned into a frustrating experience. The truck was delivered with visible scratches already on it. When I flagged this, I was told to bring it back in for repair — but instead of offering a loaner vehicle so I could still get around, they only offered an Uber to and from my house for the day.
... Read More DealerRater - Jul 4, 2026
Service was quick and easy, service technician was very knowledgeable and helpful, Jose also had my vehicle washed before returning it
They were very helpful and made my experience easy and pleasant. Jose was the best and very professional and helped me all they way through my repairs.
Everything was smooth and Benny in service was absolutely great and patient and helpful. He was especially kind since is am on SSI and disabled, making sure I got the most important things taken care of on both my Jeeps without additional expense.So I can save some dollars and come in when dollars will allow to take care of the additional items that are not an immediate necessity.
Everything went smoothly and quickly. Thanks to Payman for being such a great assistant throughout the entire process.
Fast responsive services for my company trucks. Great job this week after needed extra hard to find parts.
I had a wonderful experience at Van Nuys CDJR when I needed to tow my Jeep because of the recalls. Albert from the service department made everything so smooth and easy, and he was very honest with me and kept me in the loop. He truly made my experience fantastic!
Great customer service. Quick, smooth, clean and easy. I would recommend this dealer to anyone. Thank you
Update: Dear Mr. Schwartz and team,
Following your public response to my review inviting me to contact you, I emailed you yesterday morning at 9:30 a.m. with a detailed account of my experience. I also sent a follow-up today, but I have not yet received a response from you or anyone on your team.
My goal is simply to complete the return of my leased vehicle and resolve this matter. I remain ready to work with your dealership and am now waiting for confirmation today that my Jeep will be accepted for return tomorrow morning at your used vehicle location, ... Read More DealerRater - Jul 2, 2026
I had a great experience with this service center. The staff was professional, honest, and attentive from start to finish. They clearly explained the work needed on my car and completed everything in a timely manner. My car is running perfectly now, and I really appreciate the quality of service and attention to detail. I would definitely recommend them and will be coming back in the future.
About my 5th vehicle.....different 'names' on the dealership....the service and parts team have always been a strong point.
Great service! Great guys! Bought my dodge ram truck They even delivered it to my house
No loaner cars simi valley provides them also i paid for warranty which covers that and nope
Carla was very nice and extremely professional. She made the whole process various smooth and easy.
I hate to give bad reviews but I have to be honest. This was the first time I had service at this dealer and it was terrible. Long story short, my truck was there for over a week and all that was needed was a battery and oil change. During that time, I called and texted several times to see what the status of my truck was and they never responded until a day before my truck was ready to pick up. I'll never go there again.
Thy lie to your face replace parts that are brand new car broken down after picked up never will take car back for service
Jose and Payman my Service handlers, and Hector the service manager have alwys taken good care of me. I recommend them.
Hector was very helpful in explaining what the issue was and problem solved with me. I appreciate his transparency and honesty.
Vehicle was taken to the dealership for basic service and to prepare a recall for the towing light I can’t fathom to understand what this has to do with the technicians, changing all my settings, programming, new memories for the seats and changing the language to Italian. On top of this, I was told a vehicle would be done the same day. I had to call the dealership to ask what the status of my vehicle was because the dealership apparently can’t do outgoing calls to notify their customers when their vehicle is done. Again, I dropped off ... Read More DealerRater - Jun 26, 2026
My service advisor, Armen, was awesome. He kept me apprised of the work being done and was very curtious. I was under a time crunch and they fit me in and got me out in a very timely. Much appreciated!
Parts people are fantastic, kowedgable and courteous. Highly recommend doing business with them. I'm a mechanic of 50 years of service. Thanks.
Armen, my service advisor made sure the proper recalls and service was completed on my truck. Service was completed in a timely fashion.
Payman is an excellent service writer. I have been working with him for years. Very host and up front with me. The BEST!
⭐⭐⭐⭐⭐
I had a great experience with Van Nuys Dodge Ram. The customer service provided by Genesis Banuelos was excellent from start to finish. I requested a quote, and they were able to provide one without running my credit, which I really appreciated.
Genesis Banuelos was outstanding throughout the process. He responded quickly, was very informative, and took the time to provide different options without any pressure. His professionalism and willingness to help made the process easy and stress-free.
If you're in the market for a Ram, I highly recommend asking for Genesis Banuelos. Great customer service and a great ... Read More Google - Jun 21, 2026
Had to file a lawsuit to get my car back over 7 months. We'll see that in court.
I was very happy with the service and with the repairs. I will for sure recommend this dealer to my friends
Payám was our service mgr. Horrible attitude, service & follow up.3 weeks with no diagnosis
Worst service ever. Spilled oil all over front suspension, I’m questioning if the oil was even changed. I will be sending out a sample for analysis. Sent an email to service manager with pictures, he offered to clean it up, but honestly , I will never take my truck back to van Nuys dealership again.
Did not explain there procedures. I purchased a car from them over the phone from my home in Virginia. They shipped the car with out cleaning the inside of the car (water bottle and dirty doors on driverside). No plates at or paperwork at all. Meaning I cannot operate the car at all legally. After contacting them 4+ times still no title no registration no 30 day tags and no answer or plan or a call back. They say I can't get 30 day tags but I should be able to because I am not driving in California. Last car brought from ... Read More DealerRater - Jun 11, 2026
. This dealership provides professional vehicle maintenance, repairs, inspections, tire services, diagnostics, and exceptional customer care.
Problem with the Freon was fixed, but not the blower. Still needs to be repaired as well as the transmission.. problem needs to be remedied with your rental car policy. $45 a day on a rental car is too much to pay for somebody getting service on a vehicle. They purchased from Dodge for a problem that was not the customer‘s fault.
My service Advisor, Jose Gudiel, is fantastic! My 2024 Jeep Plug in has had several recalls and other issues. I can always count on Jose to help me. Great customer service.
Very helpful and professional service. Received all information needed, regular updates and options needed to get back on the road.
Overall, my experience was good during my purchase. My sales guy, Michael, was great; no complaints against him. What I am not happy with is that the vehicle I bought was very dirty, had a lot of pet hair inside, and smelled like cigars. I was promised a full detail, but I had to return. I live 3 hrs away, and I did, but when I returned to get my detail, I was promised the car was washed like if a 5-year-old washed it; it was only wiped down and Armor All on the tires. This made me lose a whole ... Read More DealerRater - Jun 4, 2026
The process was fast, staff is friendly for the most part. I might go back for my next car.
Excellent! Thank you. Vahe had been very accommodating, answering my questions well, helping with replacing my other key fob, looked at the scratches I sustained and honestly telling me what to do. You need service people like him in your dealership. I'm sure they will also be very happy.
If you buy a car here, check every single number on their worksheets before you sign. When I was negotiating the deal for my Jeep on May 21st, 2026, the initial offers and interest rates they presented me were flat-out mathematically incorrect. Several times. They tried to use inflated numbers and an incorrect interest rate on the pencil sheets to trick me into a higher payment. On top of the wrong interest rate, they tried to push a "deal" where my payments would be delayed for 3 months. They pitched it as a benefit, but the math showed it was ... Read More DealerRater - Jun 2, 2026