Customer Testimonials
I had a pleasant buying experience at first. Alfredo my sales person the day of and follow up so far has been top notch. 5-Star Floor managers were respectful with reasonable flexibility the day of 4-star F&I the day of sale left something to be desired. 3-star at best F&I and staff aftercare was far below average.1-star No one seems to have business cards, kind of odd for a dealer. Phone systems do not have mail boxes set up, kind of odd for a dealer No brochures for extended warranty, F&I down graded ...
Chad and Armen couldn't have been better in helping me with my truck. I had trouble with my radio that no one could solve. I had been to two other dealers with no help or any interest in helping me. Chad on the other hand, bent over backwards to solve my problem which I truly appreciated. Go see Chad. He's the best.
The service itself was fine but the service agent Albert was what made the experience top shelf. He was friendly, accommodating, straight forward and communicative.
Excellent service. Benny is a true professional. Very happy with the diagnostics by the service department.
Clerk could have been more approachable and friendly. Otherwise service was good and uber service was provided which I had to ask for because it was not offered. Tire pressure was not checked which I requested.
We love our new jeep wrangler. Thank you Blad for your patience and professionalism. 🙏🏼
Always fast and quality service, thanks!
2014 Jeep Wrangler had a recall on airbags. So I bought it to the Van Nuys Chrysler Dodge and it was service. (Albert Masonic 22898 ) call me up the next day. saying my oil filter housing was leaking so he gave me an estimate around $1400. told me it was warranty and my deductible is $100. Next, he told me I needed a brake fluid flush ( dirty brake fluid ) and radiator flush for $750. The Jeep Wrangler only has 35,000 miles. I asked him why so expensive and he told me we don’t do a Mickey Mouse job here…… overall, they did an excellent job.
My car wouldn’t turn on and they told me it would be ready the next day or maybe in a few days but it was ready the same day which I was not expecting! Rogelio helped me and last time it was Payman both really nice! I leave my car and go to work and my car is always ready in a few hours! & both times they have offered to Uber me home or to work and then back to the dealership which is amazing!
Overall a great experience!
I had gone to a few dealers and really just no one wanted to work with me, everything online felt unreliable and really no communication but Darek and Jose went above and beyond to help me get the best i could and made everything so simple and easy! Thank you guys!
Smooth, professional, transparent and great overall! Will definitely be coming back for our next car.
Took my truck in there to get it serviced along with some recalls ,they got it done within two and a half hours.
Perfect and accommodating in every way. They’re kind, thorough pros, through and through! The best in the SFV.
I got to take my lovely white of a girlfriend here
I had a fantastic experience at Van Nuys Jeep Service Center. Albert was incredibly helpful and friendly throughout the entire process. When I arrived he informed me ahead of time that there were a few vehicles ahead of me, which I really appreciated. For added convenience, he even arranged an Uber for me so I wouldn't have to wait at the dealership for hours. Once my vehicle was ready for pickup, I took another Uber back, making the whole experience smooth and hassle-free. On top of that, they did a complimentary car wash, which was a nice touch! I ...
Regular service but added small problems. All explained by Bennie & all service done well.👍
Friendly, professional service as always from Hector Jr!
Reyse Holguin, is the best car sales person ever, he did an amazing job highly recommend him
My experience was excellent. Armen was professional and polite. He kept me updated on every level. He has a very pleasant disposition.
Benny was terrific and my car was fixed. Than no you
Purchased Tesla model 3 from this dealership, filed my taxes, come to find out that this dealership never filed the correct paperwork for me to collect my tax credit. Drove to dealership and met with the sales manger and he gave me the “runs round” and said my Tesla didn’t qualify for the tax credit. This was xx, because in all my research it clearly states that I get my EV tax credit. Called the dealership back and can’t locate one person to assist me with this issue !
I took my Jeep in because of a battery issue and the problem was resolved. My advisor was informative on pricing and answered the questions I had pertaining to the auxiliary battery. Only unfortunate thing is I had to leave my vehicle over the weekend and they had no loaners.
Very nice customer service
Really good customer service
Very nice person's they fix my truck fastt they send me a message when my truck was ready
This dealership are very good service they have very professional workers. They always on time and doing the very very good job.
Service writer Payman is number 1!! He is very helpful, he has helped me keep my car running smoothly for many years. Very knowledgeable and honest. Thanks!
Payman Arjani is a most personable, courteous, and very efficient service advisor. 5 stars all around experience.
Overall fast experience with a warranty oil service, ARMEN answered all my questions, thank you.
The person who served me was extremely professional and courteous. I'm not 100% sure if the person listed is who actually served me, but the service was good.
My first time at this dealership got my first oil change there Very excellent customer service for helpful . Definitely going back
Eddie is absolutely the best. Kept us informed of everything that was going on as well as he made sure our truck was finished in plenty of time for our camping trip. He always so polite and excellent in his customer service. Ten stars for Eddie⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
So happy with the service I received from this dealership. The dealership I bought my Jeep from never (& I mean never) returns calls. I called here they answered immediately & set up my recall service. When I got there, Payman was so attentive and kept me in the loop the whole way. I will definitely use them for all my needs going forward.
Excellent service! Benny is an outstanding service advisor—knowledgeable, professional, and attentive. I look forward to working with him again in the future
Armen was so professional and helpful, appreciate him for his service.
Excellent service! Payman was very professional and caring about my experience. He was very patient and kind to me and my family and helped us get on the road very fast. I will definitely come back and continue my relationship with this dealership! Thank you Payman for making this a very good experience.
I really appreciate the great service and the expediency in getting the work completed!!! Thank you!!!!
Very helpful… customer excellent customer service satisfaction to the max
amir took great care of me and my jeep! did everything i asked for in a timely manner
Horrible, horrific service. My car had almost 2000 additional miles when I picked it up, it had signs of being personally used by somebody there, Xmas tree needles. I didn’t buy a tree. I called left msgs for management, completely ignored. I will be reporting to gov agencies.
The Service was very good pleasant and fast Thank you I had good experience from the staff
Benny was great! Thank you for a lovely car wash! ❤️
I called 7:15 in the morning. Benny answered and he said bring it in. Let’s check it out. They changed my battery. Wash my car right away called an Uber. I got to work on time very grateful for that.
Out of all my visits, this latest one was by far the best. Armen was very professional and friendly. He answered all my questions with straightforward answers and didn’t beat around the bush like some of the other people I have dealt with there in the past. Thank you Armen.
Seamless
Service was excellent , staff was friendly,
I spoke to Armen, he was polite, explained my query professionally, i am happy. Thanks Armen
Only requested an oil change and recalls to be addressed. When I arrived I was handed an invoice for $2000. When I looked at the invoice more closely, I saw the order also included a charge for brake fluid exchange, cabin air filter and intake air filter replacement, 2 fuel filter replacements. All without telling me before hand. Although I agreed to do the fuel filters, I found this to be deceitful. I would have appreciated a conversation about it before hand so I can decide whether or not to have the extra work done and a conversation afterwards to confirm that ...
Service department got my car in and out within a few hours and fixed all of the issues I had.
Working with Rogelio was smooth and no issues. will definitely recommend to others. Will return for future services.
Albert was really kind and helpful providing all information I need to know about the service my truck needs.
Experience overall was good friendly staff gave me all the info I needed. But they did a transmission, flush and fluid exchange, which is great and I also asked him to fix a rattle that was going on underneath my car I had to pay for extra screws that were missingand the rattling is still there. I still hear it every time I go over any sort of little bump on the road.
Armen Best service adviser. Jeep 4xe recall completed. Smooth process and updated every step of the way
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Great service I will keep coming back to Van Nuys Jeep!
Had a problem gave them a call and armen at the service desk was able to help and take care of my issues. I appreciate all his help and the whole service staff
Van Nuys Chrysler Dodge Jeep RAM in Van Nuys has been servicing our cars for over a decade. At first we only took our Dodge Challenger to them. But over the years, as one by one, other repair and service shops showed their true colors, we began moving all of our vehicles to this dealership…our FJ Cruiser and then our new Ford Bronco. And because they were so trustworthy and wonderful to work with, we bought a new Ram Truck from them. It was the easiest, most pleasant car purchase we’ve ever experienced in 30 years living in LA. ...
I recently had the pleasure of working with Dimitry from sales and Hovik from the finance department at Van Nuys CDJR, and I can't express enough how incredible my experience was! From the moment I walked in, both of them went above and beyond to make my dream of owning the G-Wagon I wanted a reality. While other dealerships turned me away, Dimitry took the time to understand my situation and worked tirelessly to find a solution that fit my anticipated down payment and monthly payment budget. His knowledge and dedication were evident; he genuinely cared about making this ...
Very nice and friendly and helpful. Benny helped me and he was awesome thank you! Made it easy and fast for me!
Great customer service. Payman was very nice and I was happy with the results.
Albert is the man ! If you ever need a great service advisor, he’s the man !
When I made the appointment I noted a concern that the black trim in the undercarriage of the car was coming off. They didn't fix it.
They were upfront on the pricing on everything. Got my car back sooner than I thought.
It's been consistent good work always when I do my maintenance. I haven't had any problems.
Very Good Service. Thank you
No communication. They had my Jeep for just over 11 months and the things I have found that they didn’t do is amazing. I have missing bolts , my engine light has gone on 3 times since picking it up. They broke my antenna, broke my housing around the e brake. Put front fenders on that don’t even match my original paint. I don’t even know if I trust my Jeep anymore because of the numerous things that are still not correct on my vehicle. They Mickey moused my hoses with Mickey Mouse repairs. The engine light goes on because ...
want to give a shout out to Hector Herrera ! Thank you for being accommodating , understanding and overall transparency ! Thank you for going above and beyond
My service advisor Payman really went above and beyond during my last service visit. He was able to lower my total cost so I could have all of the recommended services done at one time. I’m grateful to have him as my service advisor.
I came in to check out a car I found on their website. The major damage wasn’t visible in any of the online photos, but I still really liked the car. My salesperson, Jason, assured me that the headrest would be fixed if I went ahead with the purchase. After buying the car, I never heard from him again. I also have some important questions about the next steps in the process, so I’ve been texting, calling, emailing, and chatting on their website. Every time, I was told someone would reach out, but it's been two weeks ...
Always a good place to take my vehicle and very nice people
Entire staff here was helpful, responsive and quick to service my vehicle. They handled a recall on my vehicle in only 45 mins. Would recommend giving this place a shot for all your service needs
Service team was amazing, thanks for all the help Hector for going above and beyond expectations.
Armen is great. He understands client needs and does his best to solve problems efficiently. Unfortunately parts delays seem to slow everything.
Albert did awesome, knowing my concerns and handling the issues professionally Thank you Albert and all of the service team!
Great customer service. Benny at the service department is amazing and very helpful. Thank you again.