Valuable, concerned competent Manager who showed up when the transaction was threatened by a misunderstanding and breakdown in communication. Overall, the sales save goes to Lilly, Nick gets the patience award (Nick, the truck didn’t come with Magnetic Charging! – we wasted 20 min in the truck while it was raining), and Chris was cool with the financing, and I bought almost everything he suggested because of that. I count the experience as 4 out of 5 stars, and everyone earned their pay that night. I thank Lily, Nick, and Raed, Chris, I’m still waiting on that $50 Amazon Card!
To Raed Malaed, Thank you for your assurance you gave when I arrived at your dealership Tuesday March 14, 2023 and questioned the process. After being told I would not meet with Lilly Vega, who sealed the deal with me over the phone, I was acting adversarial, and my attitude was reactive and viewed as a possible problem. The background that Nick (I cannot remember his last name) did not know about was that I had already been to the Hunter Dealership in Lancaster, where I ran into the “Market Adjustment” ploy which was foisted on the sales person by his sales ...
Professional, friendly service with modern, comfortable waiting areas, as well as the option to have UBER transport provided.
100 points good attention on the dealer the service is good on the faster the employees thanks Dealer van Nuys Chrysler
The service team is very nice and very helpful they always help me every time I go
The best service I ever received Sales Manager knew what he is doing Again I am will recommend your dealership to my friends
I really liked their customer services and not feeling pressured by my salesmen Ruben. I will definitely refer friends to them.
Everything good. Even delivered car to me! Leo was fast and easy. Would recommend again.
Hector jr handled the service for my car. I left very happy. Hector -you are the best!
Quick service and great communication with Mr. Vahe Gabrielyan
You are folks of your word! We agreed on a price, we drove all the way up to see you, and you kept your word. The price you said was the price we paid. We love our Tahoe! Thank you!
Vahe was very knowledgeable abour the Dodge Charger I purchased on 3/22/23. I fell in love with the car. He made the purchase painless!
Peyman was professional and responded in a timely manner. He was helpful and answered all our questions
Very nice and very quick response. I was expecting to be ready in 3 weeks, but it was way earlier.
I was recently in for an oil change and my service was made very quick and efficient. My advisor Roger called me to let me know my car was ready.
Great service as always, payman replay help and make it easy to come in and out
Excellent customer service. Quick response time. I would definitely come back & get all my services needed here.
Great customer service , friendly at the desk. My truck was done around the estimate time I will gladly come back anytime.
Oscar, Rayan and Mena (Joey) took exceptional care of my need to get me out of my lease without penalty into the purchase of my car, a 2022 Jeep Wrangler Sahara 4xe, below a 6% APR! I can't say enough about them as they actively worked several options until I was happy with the final outcome. Personable, responsible and reliable, they went above and beyond the mainstream marketplace to take quality care of me. I left out feeling very satisfied.
The staff was helpful and answered all of my questions. Made the buying process easy.
Very friendly and honestly people, they do go out of their way to give you best deals.
In and out with no problem’s customer service was excellent I highly recommend your next stop to buy a new car.
Payman was a great consultant and really went the extra mile suggesting a cost effective solution for my car. Can highly recommend him.
We set up an appointment for Sunday between 9-10. Showed up, at 9, gave them sometime to open up. Ara showed up with one of the vehicles we were interested in, and then took us to grab the second one, test drove, they worked some numbers and made the deal, they gave us a fair price on a trade in, and we are overall happy with the purchase! A few hiccups along the way but that’s to be expected when you are making a large purchase. We dealt with it as it came and all worked out good! Thank you ...
Ben is very best person he help me to get best deal to get my car I prefer you go and talk him he provide best deal to get you best car
Armen is the best and always helpful. He is very communicative and assists me in a timely manner.
Ben is best person to talk with he help with everything what he give us best discount on our car
Great customer service. That tell you with details what you Service you need next time
It was great service I’m very happy with the service and would likely go there again. Thank you!
Great customer service! Straight forward and honest! Thank you so much for making a dream possible!
I am very grateful to have all the work in dealerships thanks so much everyone .
They were all generous people and they helped me get the car I really wanted and I appreciate them for all they did to help me get approved for the car I have now with no credit, I would give this dealership a 10/10.
The initial person I spoke with was a bit aggressive and impatient. When I arrived for may appt that they pushed, they weren't even in that day. Fortunately, Zaman was there to pick up where the last staff member left off. Zaman was patient, informative and enthusiastic.
GREAT SERVICE, KNOWLEDGEABLE AND FAST SERVICE. Very attentive personnel. Will definetly be back in the future
Other than having to wait for back ordered parts the service team was great and very helpful.
Diego was fantastic - the car had some windshield pits that were covered with stickers but otherwise it was everything I wanted.
The reason we take our car to RW is the service manager Benny. He’s trust worthy and I always feel like I taken care of w great service that I trust
Muy bueno. Excelente servicio rápido organizado. El trato al cliente muy bueno y la idoneidad también.
Shat shnorhakalutyun amen inchi hamar hatkapes Armenin , es urax em vor hamagorcakcum em dzer het .
Leo and Santos were very helpful and we came to a deal quickly. Transaction was completed quickly and very courteously. They were great!
Everyone were nice and helpful, we got a good deal and we are happy with our purchase
Amazing service, super quick and painless. Thank you Armen for being so helpful. See you on the next one
Great service from this team. I will be back very soon! Thank you so much
Great service from all involved easy quick and done right the first time thank you for that
I really love my new car. It is exactly what I wanted and needed, gas efficient.
Everything was beautiful and handled appropriately and professionally big shout out to everyone for making my dream car reality
Along with someone that was looking for a car,they got it. They were 😊 very busy good deals.
Excelent service...the adviser Armen like always very Nice and Respectful Thank you! I will recommend you!
The salesman, Santo’s did a great job taking time helping me. Explaining how the electrionics work, helping myself and my wife feel comfortable in the buying process. He gave it his personal touch.
Sales people go above and beyond to get you into a vehicle and make sure your car payment is tailored to your needs.
Benny gives excellent service, always there to help. Always go to him when I need something done on my Jeep
The dealership told me if I had any problems or need anything to come back they would take good care of me and they did.. I needed gas...
G o o d. S o f a r, r e l i a b l e
EXELLENT SERVICE MY SERVICE ADVISOR PAYMAN ALWAYS ON POINT IF I HAVE INSSUE WITH MY JEEP AND HES FAST RELIABLE RIGHT AWAY KEEP UP GOOD WORK PAYMAN VERY FRIENDLY AND RELIABLE AND OTHER PERSON WANT TO SAY THANK YOU IS HECTOR THE MANAGER IN THE SERVICE DEPARTMENT FOR EXELLENT SERVICE HE PROVIDED FOR ME AND FRIENDLY AND RELIABLE KEEP UP GOOD WORK AND OTHER PERSON WANT TO SAY THANK YOU AND THE MECHANIC WORKS WITH PAYMAN VERY FRIENDLY AND RELIABLE HES ALWAYS ON TOP ISSUE LET YOU KNOW WHAT WRONG WITH YOUR VEHICLE RIGHT AWAY KEEP UP GOOD WORK
Prepaid service should be a priority and should not be made to wait hours and hours for a simple oil change.
Great dealership excellent staff especially Mr Benny at the service department always helpful and kind will recommend with friends and families
This was my first time using the service department. There are no clear directions provided for customers arriving. I waited for 20 minutes thinking I would be greeted by a service person that never materialized. After going inside, I discovered you have to bring your vehicle in, go inside and wait to be greeted and assisted. The service itself was performed efficiently, and the customer service upon completion was very good.
It took a while to get my urgent issue across to have my car seen. When my car was seen they provided me with a rental as promised and flowed through by keeping me in touch letting me know when car will be ready. After a week vehicle was ready, however an issue is still occurring and this is a manufacturer issue from what i am told. Other than that the employees were nice
Great experience awesome service Thankkkk you Ben !!
Armen has always been so helpful and easy to work with. He provides the best and most efficient help in a timely manner. I am able to trust him whenever I bring my car in last minute or for a scheduled service.
They provided fast service. Kept me up to date with the status of my car.
Ben was great! He was efficient and found the best deal for us! We are happy customers.
The service representative, Vahe was very helpful and accommodating. I really appreciate the service that he provided. Thanks!
Payman was amazing and he was very helpful he answered all my questions and was caring
Great customer service all the way across the board. Roger was very attentive and very customer service driven. I was very happy with his service and communication.
Always friendly staff. Would be nice if express oil change was actually express. Sometimes the wait is too long.
Ben and Fadel were both incredible to work with. Excellent team. Excellent communication and I always had cold water!! I had an intention of what I wanted and they showed me even better!
BEN & FADEL! Beyond excellent service!! Couldn’t have been a better experience!!
I experienced a good costumer service from the moment I started to chat about a vehicle, until I signed off on it and purchased it. Mike Torosian was amazing and for sure he will have my future businesses and I will record Van NUYS Chrysler Dogde Jeep Ram to everyone I know who is looking for a car.
Great please to shop for Car sales person was very nice and he know what I was looking for and very detailed.
Roger was friendly, professional and efficient in expediting my car service. I truly appreciate it! Definitely a 10😊
Very helpful and the best service that I can get thank you for all your work and will be working with you guys again.
Great people great customer service best prices in town. Enjoyed the experience super easy and fast
I was thoroughly impressed with the salesman and how nice and helpful they were. And finance was the easiest ever, best dealership I’ve been to!
My contact Armen was very helpful and easily accessible at all times. He took care of everything promptly and professionally.
The Van Nuys Chrysler dealer ship was an amazing experience looking for a car for my daughter everything she wanted in a car I found it there. The staff was very helpful and especially Moussa E, he an awesome salesmen making sure are needs were meet.. I would refer them to a friend or relative looking for a car I will send them there. Thank for the amazing experience..
Thanks to Alfredo, and everyone at Van Nuys Dodge Dealer my new car purchase was easy and exactly what i wanted.From the Car to Payment. This is the second time buying a car from Alfredo and i will keep coming back. Thank you for everything!!
Dealership has excellent customer service . They really pay attention to detail and about customers concerns
This whole process was so fast, easy, and they had amazing customer service! I will definitely recommend!
This experience was a smooth process for my first car purchase. Took some time for the paper work to go through but everything was great! The hospitality of Moses asking if we needed anything to helping us discuss a out the features of my new car. We took the car for a spin and noticed the car had barely any gas in it. Moses took care of that problem with no issues and FILL the ENTIRE tank up before I drove off the lot with my new car! I would recommend this place to anyone looking for a new car ...
The gentleman who took care of me , was courteous and very helpful. He is good asset for your operation.
Awesome service, awesome staff and awesome dealership! One of the few that actually works with customers to make a deal! Bravo, don’t ever change!
Great Negotiations! Very fair when it comes to price. They also don’t push packages on you that other dealers might.
Great experience buying from the comfort of my home, I am happy with my purchase
Benny is awesome he always takes care of me every time I go in quick and easy
My son and I were only interested in test driving a Charger. We were so impressed with the car and dealership we ended up buying the car.
Ben, was great, good i would recommend Ben any day. Thank you Ben!
Leo Lopez Salesman went beyond normal to ensure I was happy, satisfied and content with his service to this customer from the moment I met him till I was ready to leave He is a gem to the company Everyone else like Harry also did a fantastic job Very happy with them
Ben was amazing we made 2 car deals at the same time it was smooth fast and easy i recommend to ask for ben and he will give you the best deal
Did express oil change
Had an amazing experience!! Went in to lease a 2023 Jeep Grand Cherokee, as the wife had her eyes set on upgrading our recent compact crossover to a more family-oriented SUV. Though it was naturally tough at first to get a great deal, the team at Van Nuys CDJR really talked to me as though I was a human being and not a number. Fortunately, we got the deal done! Overall, just a fantastic group of people over here that won't give you the same song and dance as many other dealerships (especially in these times! Looking at you Honda ...
Best buying experience ever. Ask for Leo - he was extremely knowledgeable, patient and not pushy at all! Their finance person, Ross, was also so helpful and explained everything in detail. Very kind. Again, ask for Leo. You will not be disappointed!
The used car buyer was willing to pay the appraised amount for the car, but the title clerk was not satisfied with the titled documents provided. This caused an inconvenient delay in the transaction, which resulted in us selling to a different buyer for a higher price.
Saab and Anna have great customer service. They got me into the exact vehicle I wanted at the price I wanted !
I had a fluid leak that I thought was a transmission leak ended up being an oil leak. The service team was really great and responsive to my concerns and went out of their way to accommodate me as a walk-in service. I'd like to especially thank Benny the service advisor and Jad the lead shop foreman who walked me through the process of what they would be doing to my vehicle and providing me with a reasonable price.
I bought dodge challenger from here and the guy name BEN gave me the best deal .