Staff
Management
Raed Malaeb
General Manager
Badie Audish
Sales Manager
Walid Benterki
Sales Manager
Jonathan Schwartz
General Manager
Finance
Rayan Saab
Finance Manager
Sales
Joshua Alvarado
Team Lead
Rene Robles
Sales Consultant
Matt Eatezadi
Team Leader
Service
Mike Asatryan
Director Of Fixed Operations
Parts
Armenak Galstyan
Parts Manager
Juan Del Rio
Parts Counter Specialist
Mike Asatryan
Director Of Fixed Operations
Mar 29, 2023
I went in for a periodic oil change.
I went in for a periodic oil change. Hector Herrera, my service manager; as always received me and took care of me. Hector’s attention to detail and his team had me out of there in less than an hour and a half. They also performed a tire rotation and a 30 point inspection on my vehicle. Very happy and satisfied with the service here at Russell Westbrook. Thank you, Hector and team for your outstanding service.
Mar 29, 2023
Very helpful, kept me up to date, and was able to address
Very helpful, kept me up to date, and was able to address all my concerns
Mar 29, 2023
I was helped quickly and was ordered an Uber for each way
I was helped quickly and was ordered an Uber for each way which made it easy.
Mar 27, 2023
This dealership have great customer services and support,
This dealership have great customer services and support, excellent turnaround . Hector was very helpful in recommending services
Mar 26, 2023
Professional, friendly service with modern, comfortable
Professional, friendly service with modern, comfortable waiting areas, as well as the option to have UBER transport provided.
Russell Westbrook Team
Administrator
Mar 26, 2023
Jeep stopped working one day for no reason, completely
Jeep stopped working one day for no reason, completely unhelpful customer service, overpriced and shady service
Mar 25, 2023
The best service I ever received Sales Manager knew
The best service I ever received Sales Manager knew what he is doing Again I am will recommend your dealership to my friends
Mar 19, 2023
I am very grateful to have all the work in dealerships
I am very grateful to have all the work in dealerships thanks so much everyone .
Mar 19, 2023
Multiple delays and lack of active communication about
Multiple delays and lack of active communication about that was frustrating. Phone would ring and ring when calling. Seemed short staffed in every department.
Mar 19, 2023
I purchased my car in January 2023 but the second key
I purchased my car in January 2023 but the second key hadn’t been programmed yet at the time of purchase so I only received one car key. I called to set up an appointment to come and I eventually had to come in twice to have it programmed and both times I left without my second key. I was told it had been ordered so they would call me to come in in a few days. Well a few days turned into almost a month and no one called. I had to follow up Myself to schedule another appointment to come in to have my key programmed. It was an inconvenience Botha times due to my work schedule and missing hours of pay and the lack of follow up was disappointing. The shouldn’t have been sold to me without a second key already programmed to the car.
Joshua Alvarado
Team Lead
Mar 25, 2023
The best service I ever received Sales Manager knew
The best service I ever received Sales Manager knew what he is doing Again I am will recommend your dealership to my friends
Mar 19, 2023
They were all generous people and they helped me get the
They were all generous people and they helped me get the car I really wanted and I appreciate them for all they did to help me get approved for the car I have now with no credit, I would give this dealership a 10/10.
Mar 18, 2023
Customer service sucks the servir e department are very
Customer service sucks the servir e department are very disrespectful and they have bad attitude and they don’t like to do their job the sales department sucks they just want to sale you what they want not what you are looking for or what you want and just over all the whole dealership sucks they don’t even give out rentals if you new car is in service
Mar 16, 2023
The salesman, Santo’s did a great job taking time helping
The salesman, Santo’s did a great job taking time helping me. Explaining how the electrionics work, helping myself and my wife feel comfortable in the buying process. He gave it his personal touch.
Mar 12, 2023
The car I bought has a lot of damages that were not told
The car I bought has a lot of damages that were not told to me. Very dissatisfied. Learned my lesson
Rene Robles
Sales Consultant
Mar 29, 2023
Fast, courteous, fair.
Fast, courteous, fair. Would recommend this dealership again. Matt, Jordan, and Renee were great. Thanks
Mar 25, 2023
The best service I ever received Sales Manager knew
The best service I ever received Sales Manager knew what he is doing Again I am will recommend your dealership to my friends
Mar 18, 2023
Customer service sucks the servir e department are very
Customer service sucks the servir e department are very disrespectful and they have bad attitude and they don’t like to do their job the sales department sucks they just want to sale you what they want not what you are looking for or what you want and just over all the whole dealership sucks they don’t even give out rentals if you new car is in service
Mar 13, 2023
They straight up ripped me off.
They straight up ripped me off. At the salesmanship desk I signed the 4 square with a $595 add on. When I went to finance there was a $595 and a $495 and when he told me he got me a better interest rate there was a $595+$495+$1000
Mar 12, 2023
The car I bought has a lot of damages that were not told
The car I bought has a lot of damages that were not told to me. Very dissatisfied. Learned my lesson
Raed Malaeb
General Manager
Mar 27, 2023
Valuable, concerned competent Manager who showed up when
Valuable, concerned competent Manager who showed up when the transaction was threatened by a misunderstanding and breakdown in communication. Overall, the sales save goes to Lilly, Nick gets the patience award (Nick, the truck didn’t come with Magnetic Charging! – we wasted 20 min in the truck while it was raining), and Chris was cool with the financing, and I bought almost everything he suggested because of that. I count the experience as 4 out of 5 stars, and everyone earned their pay that night. I thank Lily, Nick, and Raed, Chris, I’m still waiting on that $50 Amazon Card!
Mar 25, 2023
The best service I ever received Sales Manager knew
The best service I ever received Sales Manager knew what he is doing Again I am will recommend your dealership to my friends
Mar 19, 2023
I am very grateful to have all the work in dealerships
I am very grateful to have all the work in dealerships thanks so much everyone .
Mar 09, 2023
Great please to shop for Car sales person was very nice
Great please to shop for Car sales person was very nice and he know what I was looking for and very detailed.
Mar 02, 2023
Excellent service.
Excellent service. Always above and beyond. Great professionalism and expertise when it comes to my jeep wrangler Rubicon. Payman my Service Advisor was super friendly and extremely knowledgeable. I highly recommend taking your Jeep Chrysler Dodge Ram vehicle to this dealership.
Armenak Galstyan
Parts Manager
Mar 19, 2023
I am very grateful to have all the work in dealerships
I am very grateful to have all the work in dealerships thanks so much everyone .
Mar 18, 2023
Shat shnorhakalutyun amen inchi hamar hatkapes Armenin ,
Shat shnorhakalutyun amen inchi hamar hatkapes Armenin , es urax em vor hamagorcakcum em dzer het .
Mar 15, 2023
Benny gives excellent service, always there to help.
Benny gives excellent service, always there to help. Always go to him when I need something done on my Jeep
Mar 02, 2023
Excellent service.
Excellent service. Always above and beyond. Great professionalism and expertise when it comes to my jeep wrangler Rubicon. Payman my Service Advisor was super friendly and extremely knowledgeable. I highly recommend taking your Jeep Chrysler Dodge Ram vehicle to this dealership.
Jan 31, 2023
While my 2022 Jeep was in for service 2 x’s for fuel
While my 2022 Jeep was in for service 2 x’s for fuel injector issues Westbrook service department has been great to deal !
Juan Del Rio
Parts Counter Specialist
Mar 19, 2023
I am very grateful to have all the work in dealerships
I am very grateful to have all the work in dealerships thanks so much everyone .
Mar 15, 2023
Benny gives excellent service, always there to help.
Benny gives excellent service, always there to help. Always go to him when I need something done on my Jeep
Mar 03, 2023
I was assisted in a timely and respectful manner.
I was assisted in a timely and respectful manner. The staff were very friendly and courteous.
Jan 19, 2023
Quick service.
Quick service. Was acknowledged by the available members in the lobby. Armen got me in and out for a speedy service.
Jan 18, 2023
Constantly lying and selling lemons.
Constantly lying and selling lemons. Multiple visits withour repair. Never responds. Wont fix recall. Wont fulfill on warranty obligations.
Rayan Saab
Finance Manager
Mar 25, 2023
The best service I ever received Sales Manager knew
The best service I ever received Sales Manager knew what he is doing Again I am will recommend your dealership to my friends
Mar 20, 2023
Ben is very best person he help me to get best deal to
Ben is very best person he help me to get best deal to get my car I prefer you go and talk him he provide best deal to get you best car
Mar 20, 2023
In and out with no problem’s customer service was
In and out with no problem’s customer service was excellent I highly recommend your next stop to buy a new car.
Mar 19, 2023
I am very grateful to have all the work in dealerships
I am very grateful to have all the work in dealerships thanks so much everyone .
Mar 19, 2023
The initial person I spoke with was a bit aggressive and
The initial person I spoke with was a bit aggressive and impatient. When I arrived for may appt that they pushed, they weren't even in that day. Fortunately, Zaman was there to pick up where the last staff member left off. Zaman was patient, informative and enthusiastic.
Matt Eatezadi
Team Leader
Mar 29, 2023
Fast, courteous, fair.
Fast, courteous, fair. Would recommend this dealership again. Matt, Jordan, and Renee were great. Thanks
Mar 25, 2023
The best service I ever received Sales Manager knew
The best service I ever received Sales Manager knew what he is doing Again I am will recommend your dealership to my friends
Mar 24, 2023
Horrible shady dealership that misleads their customers
Horrible shady dealership that misleads their customers and sells them snake oil and deceptive lease offers. Shocking what they do is even legal. (I bet it’s not)
Mar 24, 2023
I really liked their customer services and not feeling
I really liked their customer services and not feeling pressured by my salesmen Ruben. I will definitely refer friends to them.
Mar 21, 2023
The staff was helpful and answered all of my questions.
The staff was helpful and answered all of my questions. Made the buying process easy.
Badie Audish
Sales Manager
Mar 25, 2023
The best service I ever received Sales Manager knew
The best service I ever received Sales Manager knew what he is doing Again I am will recommend your dealership to my friends
Mar 19, 2023
I am very grateful to have all the work in dealerships
I am very grateful to have all the work in dealerships thanks so much everyone .
Mar 09, 2023
Great please to shop for Car sales person was very nice
Great please to shop for Car sales person was very nice and he know what I was looking for and very detailed.
Mar 02, 2023
Excellent service.
Excellent service. Always above and beyond. Great professionalism and expertise when it comes to my jeep wrangler Rubicon. Payman my Service Advisor was super friendly and extremely knowledgeable. I highly recommend taking your Jeep Chrysler Dodge Ram vehicle to this dealership.
Feb 17, 2023
Staff was great.
Staff was great. They worked well with each other to get me the car of my dreams.
Walid Benterki
Sales Manager
Mar 25, 2023
The best service I ever received Sales Manager knew
The best service I ever received Sales Manager knew what he is doing Again I am will recommend your dealership to my friends
Mar 24, 2023
Horrible shady dealership that misleads their customers
Horrible shady dealership that misleads their customers and sells them snake oil and deceptive lease offers. Shocking what they do is even legal. (I bet it’s not)
Mar 19, 2023
I am very grateful to have all the work in dealerships
I am very grateful to have all the work in dealerships thanks so much everyone .
Mar 09, 2023
Great please to shop for Car sales person was very nice
Great please to shop for Car sales person was very nice and he know what I was looking for and very detailed.
Mar 02, 2023
Excellent service.
Excellent service. Always above and beyond. Great professionalism and expertise when it comes to my jeep wrangler Rubicon. Payman my Service Advisor was super friendly and extremely knowledgeable. I highly recommend taking your Jeep Chrysler Dodge Ram vehicle to this dealership.
Jonathan Schwartz
General Manager
Mar 25, 2023
The best service I ever received Sales Manager knew
The best service I ever received Sales Manager knew what he is doing Again I am will recommend your dealership to my friends
Mar 19, 2023
I am very grateful to have all the work in dealerships
I am very grateful to have all the work in dealerships thanks so much everyone .
Mar 09, 2023
Great please to shop for Car sales person was very nice
Great please to shop for Car sales person was very nice and he know what I was looking for and very detailed.
Mar 02, 2023
Excellent service.
Excellent service. Always above and beyond. Great professionalism and expertise when it comes to my jeep wrangler Rubicon. Payman my Service Advisor was super friendly and extremely knowledgeable. I highly recommend taking your Jeep Chrysler Dodge Ram vehicle to this dealership.
Jan 26, 2023
They called me 1 hours before they closed by leaving a
They called me 1 hours before they closed by leaving a voice message Saying “ hi this is Eddie your vehicle is ready bye” no letting me know they close in an hour So I waste time gas and money Not the only problem I have with them. Everytime I go they xxxx something up. Or “check” it such as cabin filter which they haven’t changed regardless me paying it. If I were you I wouldn’t trust them with more than an oil change And I’m sure they only do it every other time